Balise Volkswagen

I take my car their for every schedule service, most of the times I do the appointment online (which is very user friendly) - prices are fair and people are very friendly. They also offer rides to you work the times I do the appointment online (which is very user friendly) - prices are fair and people are very friendly. They also offer rides to you work place or loaner cars, so am very pleased with the service. More

I stopped in without an appointment because the display on my Passat said I needed AdBlue (I have a TDI). It was just before 7pm and found that even though service was about to close, they were able to fil on my Passat said I needed AdBlue (I have a TDI). It was just before 7pm and found that even though service was about to close, they were able to fill my fluid that I needed and scheduled my next appointment (I was overdue- why my AdBlue light was on). They offered me a free loaner car too when I'm coming in which helps as I drive a TON and don't have a lot of time to spend waiting for my car. Very professional, I totally recommend. By the way.. They didn't charge me for the fluid add!! More

I bought my car (2011 Jetta SE) EXACTLY ONE MONTH AGO. Two weeks ago we got a light snow early morning, and I was on my way to work. I went to get into the car and the DOORS WERE FROZEN SHUT. It took me Two weeks ago we got a light snow early morning, and I was on my way to work. I went to get into the car and the DOORS WERE FROZEN SHUT. It took me almost ten minutes to get into the car. Finally, after pulling on the door enough times it popped open...it was frozen. I started the car immediately and set everything onto defrost. I tried to roll down my automatic windows to get the dusting of snow off and that WAS FROZEN TOO. It took almost twenty minutes for the windshield and rear window to defrost....TWENTY MINUTES FOR A DUSTING OF SNOW. I got onto the road, as I hit the highway I realized my drivers side mirror was STILL COVERED IN ICE!! I COULDN'T SEE A THING. I GLANCED AT MY PASSENGER SIDE MIRROR AND THAT WAS DEFROSTED PERFECTLY. After I pulled over to my destination I called the salesman I had been dealing with since I bought the car and told him what happened. He immediately suggested I make an appointment with service. I'm an Emergency Room Nurse, I work 50+ hours a week and I'm going to school for a masters degree, I made the appointment that Friday but missed and went in today. Here's the kicker, I bought the car "VW CERTIFIED", according to my paperwork EVERYTHING WAS IN PROPER WORKING ORDER WHEN I BOUGHT THAT VEHICLE 30DAYS AGO. I went into service and I was asked to sign paperwork that I was responsible for a "DEDUCTIBLE". This car was sold to me with the drivers mirror defroster NOT WORKING, I asked to speak to the sales manager. I had the displeasure of meeting GREGG FLORIO, SALES MANAGER, he was arrogant, unprofessional and belligerent. I explained to him that I had literally driven the car off the lot, 30days ago. That there was no way I could have known about the problem if it didn't snow, and thank god it did within 30days, and not next winter. But as soon as I discovered the problem, I reported the problem; and that there is no way I could have caused the problem through "WEAR AND TEAR" because it's an electrical problem. This was a PREEXISTING CONDITION THAT WAS NOT DISCLOSED PRIOR TO MY PURCHASE, AND INDEED THIS VEHICLE SUPPOSEDLY PASSED A 150pt inspection!! The man who created the checklist even checked off that my 'NAVIGATION' WAS WORKING PROPERLY.......THIS CAR DOESN'T HAVE NAVIGATION!!!!! THAT GOES TO SHOW WHAT A THOROUGH JOB THEY DID. This man had the audacity to even argue about how many times it had snowed within the month and whether or not I knew about the problem earlier. I literally feel sick to my stomach that they have $15,000 of my hard earned money and are basically kicking me to the curb. They are selling bogus "Certifications" and it's against the law, and so help me I will make sure that the proper authorities are made aware of this scam they are running. I am calling every Consumer Affair Agencies, as well as the Attorney General, the BBB and whoever else may be able to help me with this un-reputable dealership. It's just NOT RIGHT. IT'S BAD BUSINESS, AND IT'S A SHAME. Just one last note, a dealership with nothing but 4 and 5 stars should be a RED FLAG TO ANYONE OUT THERE ANYWAY. More

Balise Volkswagen and Chris Richards were wonderful. Chris worked with me to get me into the car I wanted at a price I was comfortable with. I highly recommend Balise Volkswagen! Chris worked with me to get me into the car I wanted at a price I was comfortable with. I highly recommend Balise Volkswagen! More

The biggest factor in my review is the sales person (Yaris Martinez). He meant me at the door with a big warm welcome. He truly made the task of purchasing a new car painless. He was prepared and deliv (Yaris Martinez). He meant me at the door with a big warm welcome. He truly made the task of purchasing a new car painless. He was prepared and delivered when he said he would there was no time wasting. I also had to bring car in for a application that needed to be applied to the car on Saturday I let Yaris know that my son was palying in a soocer game and I can not miss it. Yaris spoke with his manager Greg Florio in less than 3 minutes I was off to my son's game in a car. Both Yaris and Greg understood because I travel for work during the week that my time with my family on the weekend is extremly important to me as a father and made sure that I did not have to miss it by waiting for my car. Yaris and Greg made this a pleasure to do business with. Thank you Yaris & Greg More

A fast, quick, and easy buying experience. Always there to answer questions and goes the extra mile to make you happy. They were able to work with me on my trade in so I could get a deal I was looking for. to answer questions and goes the extra mile to make you happy. They were able to work with me on my trade in so I could get a deal I was looking for. I also liked how they don't inflate their prices on CPO cars like most dealerships tend to do. More

Very good dealership. Traded my 2003 Beetle for a 2008 Beetle Convertible. Given a fair trade value and their pricing of my new Beetle was a competitive one good price. Greg sales manager very profession Beetle Convertible. Given a fair trade value and their pricing of my new Beetle was a competitive one good price. Greg sales manager very professional and really cares about his customers. Not the typical sales manager who once you purchase a car does not care about customer. Greg goes the extra mile to take care of any concerns a customer may have. Bill service manager and Al in service Dept also listen to customers and do a very good job in service. Service waiting area very nice and comfortable. I would recommend this Dealership for a Used Or New Car. More

I can't say enough how pleased I was with Balise VW! The dealership was over 3.5 hours away from where I live and they worked out all of my questions and concerns over the phone before I had even driven The dealership was over 3.5 hours away from where I live and they worked out all of my questions and concerns over the phone before I had even driven the car. They were able to negotiate an approximate deal for my trade in as well as give me great information on the Used Passat TDI I was buying (which turned out to be an incredible car!). The customer service is far greater than I could have hoped and even though I had a fairly large blunder (drove almost 4 hours to the dealership and forgot the title for my trade in at home) they did everything they had to in order to allow me to leave with my new car! Couldn't be any more pleased with the overall experience I had and I highly recommend it for anyone looking for a new or used Volkswagen. More

Everyone at Balise is absolutely wonderful. They are nothing but friendly and helpful; especially the GM Mike K. He always makes sure his customers are taken care of perfectly. I have bought 3 cars from nothing but friendly and helpful; especially the GM Mike K. He always makes sure his customers are taken care of perfectly. I have bought 3 cars from them and have sent many family and friends there. We all love Balise and its employees. I would recommend them to anyone. Great job guys! Can't wait to buy my next car from you! More

I have had a great leasing experience with Balise, the process was smooth, quick and not stressful at all. They were able to get me the price that I wanted to pay for the car and gave me a great deal on m process was smooth, quick and not stressful at all. They were able to get me the price that I wanted to pay for the car and gave me a great deal on my trade. The customer service there is second to none and I recommended them to many friends and will be going back there for my next car. More