Balise Nissan of West Springfield

My wife and I had a great experience with Bob at Jerry Rome Nissan. We knew exactly which car we wanted, and I did all my research online to determine the best price. When we got to the dealership, Bob Rome Nissan. We knew exactly which car we wanted, and I did all my research online to determine the best price. When we got to the dealership, Bob explained the process, as well as showing me how they arrived at a value for the trade in, when I initially thought the offer was quite low. Thankfully, we did not run into any of the "sales" lingo or presentations that usually come with visiting a car dealership. I'd happily deal with Bob again when we are ready to buy our next vehicle. More

I am so thankful for my new nissan rogue! Bob doe was extremely helpful and a great listener as to what i wanted. I will definately send others to get their vehicles at nissan! Everyone was so friendly. extremely helpful and a great listener as to what i wanted. I will definately send others to get their vehicles at nissan! Everyone was so friendly. I look forward to future purchases with nissan. Bob gave me what i wanted for a vehicle for a great price! More

This is my third time purchasing a vehicle from this dealer. My sales person ( Bob Doe) is great to work with. He is friendly, gets things done, tells us all we need to know and helps in every way possi dealer. My sales person ( Bob Doe) is great to work with. He is friendly, gets things done, tells us all we need to know and helps in every way possible. Everyone I have delt with is wonderful, and makes me want to keep going back. More

I was looking for a 370Z. I found through an online cars search that Jerry Rome Nissan had one in stock. I filled out the contact form and Bob Doe contacted me. He was easy to work with and professional t search that Jerry Rome Nissan had one in stock. I filled out the contact form and Bob Doe contacted me. He was easy to work with and professional throughout. It was not one of those "slimy car salesman" experiences - Bob was very up front with me and was able to give me an AMAZING price on the car I was looking for. I drove 2 hours to pick up the car - a little nervous that the whole deal had been arranged by phone. I was hoping there would not be any hidden fees or hassles. There weren't. Joey (in finance) explained everything, offered us an extended warranty (and did not pressure us when we declined) and took care of the paperwork. Bob made sure the car had it's plates and an inspection sticker and that we were 100% happy - and we were. The icing on the cake - my ride to the dealer goes out to leave, notices his tire is flat. Bob takes the car to the service guys, checks it out, fixes it up and brings it back out for us and doesn't charge a dime. Then he introduced me to the service guys, scheduled an very reasonably priced oil change, and makes sure the new car is spotless and we know how everything worked and were ready to go - with a full tank of gas! Definitely an A+ experience all the way around! More

We bought a Nissan Altima for our daughter and got a great price from Jerry Rome. Our salesman Bob Doe went above and beyond what was expected in making sure this was a pleasant experience for us. He l great price from Jerry Rome. Our salesman Bob Doe went above and beyond what was expected in making sure this was a pleasant experience for us. He located the car we wanted and had it for us the next day. On delivery Bob Doe connected her blue-tooth made sure she understood how to use it and all of the other features of the car. He was great at explaining to her how to maintain her new car and use all the safety features of the car. Bob Doe and all the Jerry Rome staff were helpful, attentive and friendly. Thanks for a great experience. Kathy Puls More

very professional. no pressure at all. extremly helpful. all around a great experience. i was treated like person. and not like i had no knowledge of cars what so ever. never tried to sell me something i di all around a great experience. i was treated like person. and not like i had no knowledge of cars what so ever. never tried to sell me something i didnt want. i was given a tour of the building, and met with alot of the staff. everyone seemed to get along. like everyone was buddys with eachother. i felt comfortable there. More

Jerry rome nissan was very accomodating with my needs. As soon as I walked in the door I felt comfortable with the decision I was about to make. I purchased my third Nissan Xterra today and I will keep on p soon as I walked in the door I felt comfortable with the decision I was about to make. I purchased my third Nissan Xterra today and I will keep on purchasing my vehicles at Jerry Rome Nissan. The sales team is great. They do not make you feel pushed. They give you room to breath. More

Excellent curteous service on a great deal. My wife and I were very pleased with our experience there. We both highly recommend them for a great deal. They had a great selection of cars and the sales rep Bob were very pleased with our experience there. We both highly recommend them for a great deal. They had a great selection of cars and the sales rep Bobbie Doe was very thorough, took his time to make sure my wife and i understood the agreement and special featured of our new car. More

I have been having my cars serviced at dealerships for over 25 years and this is by far the best service department I have ever dealt with. In fact, because of this service department, both my wife and so over 25 years and this is by far the best service department I have ever dealt with. In fact, because of this service department, both my wife and son have purchased new cars from this dealer. Great job. More

04 sentra That was taken in for transmition concern while still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition st still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition still hangs in first gear when cold and engine has antifreeze running down front of block. Found screws loose and the wrong screws in the wrong places. Throttle screws were loose and car would not idle when it was returned. Took it back and this time they told my wife it was a timing issue? I believe this was their fault as well due to the removal of timing chain when head was removed. I have plenty of know how as I tune and race my own work. This dealer ship is a joke and they will stand behind nothing more than the counter. The car has not and will not go back to the Hacks again! This was her second Nissan and her 92 was never in the shop with 180k on it when it was sold and is still on the road today with over 200 on it. This sentra will never see 60k with us owning it as it is going to the auction to be sold off. Do not Buy or let Jerry Rome work on your car as you will be disapointed! More