Balise Nissan of West Springfield

false promises and rude service. Purchased new vehicle and have experienced numerous mechanical issues. I have had the vehicle 1 and 1/2 years and it's been at the shop three times. I Purchased new vehicle and have experienced numerous mechanical issues. I have had the vehicle 1 and 1/2 years and it's been at the shop three times. I've had two valve cover leeks, after the second mechanic argued with me and called me a liar. Now having issues with it starting and they continue to tell me everything's fine, which it's not. Also have gas smell on my oil cap and dipstick, they say they can't tell me it smells like gas without oil test which they are not willing to pay for even though I payed for premium service package. More

Excellent experience Our sales rep, Clint Myles was pleasant to work with. He was so helpful we bought our new car in 4 hours. No pressure at all. I also watched him wo Our sales rep, Clint Myles was pleasant to work with. He was so helpful we bought our new car in 4 hours. No pressure at all. I also watched him work with another client while we waited to pick up our new car and he was the same with them. I would recommend him to all who are considering buying a Nissan. More

This was my wife and my second vehicle that we have bought from Clint at Jerry Rome Nissan. My wife bought a new Rogue in February of this year, and we were so impressed with our experience that when i bought from Clint at Jerry Rome Nissan. My wife bought a new Rogue in February of this year, and we were so impressed with our experience that when it was time for me to get a new car it was a no-brainer. Clint helped me to lease a new Sentra with navi, rear camera, and much more than I thought I could afford for barely over $200/mo with only my trade in down! His customer service was again exceptional and I am super happy with the new car. Thanks again Clint!! Jon & Sam More

Just a quick note to let everyone know I felt with the help purchasing a new / used chevy Silverado from this dealer. I was very pleased with professional people I met with at the dealership. They were ve help purchasing a new / used chevy Silverado from this dealer. I was very pleased with professional people I met with at the dealership. They were very knolageable about the vehicles they were selling and all thit I met were very plesant. I was completly satisfied with the whole service. I would buy another car from Mr Doe again. Just to let you know, I travled fourty miles to look then boy. More

Bob Doe was excellent as always. He is very considerate and does what it takes to satisfy his customers. I highly recommend Bob as a salesman. There is no better salesman anywhwere. and does what it takes to satisfy his customers. I highly recommend Bob as a salesman. There is no better salesman anywhwere. More

After having looked at the Nissan 'Rogue' both new and used at 2 different out of town dealers I had very little decission making information and felt that they didn't really care if i did busin new and used at 2 different out of town dealers I had very little decission making information and felt that they didn't really care if i did business with them or not. I made one short phone call to Jerry Rome Nissan and spoke with Clint Myles the sales rep there. In that one short call , Clint gave me all the information I needed as well as the feeling he was truely interested in helping me get the rogue I wanted. My feelins were confirmed when he gave my wife and I transportation on 2 days as my 25 year old rocket had finally crashed on lift-off leaving me with no transportation..... Brian Clarke the finance wizard got us the loan we needed to finish the deal and in this very short time My wife and I were driving home in a band new Rocket, something we'd never expected to do again in our lifetime! Thank You Clint , Brian and the rest of the team at JERRY ROME NISSAN........DREAMS STILL DO COME TRUE!!!!! CHUCK and SYLVIA More

I just leased a brand new Nissan Frontier! I worked with Clint. He had excellent customer service. When we first met he heard me out to gain an understanding of what I wanted. He then took the time to show Clint. He had excellent customer service. When we first met he heard me out to gain an understanding of what I wanted. He then took the time to show me and tell me a great deal about the options I had. What really stood out for me was that, when I mentioned that I most definitely wouldn't be buying that day, he didn't push me to make any decisions and kept telling me about the cars. I addition to all of that he was very very approachable and accomodating throughout the process (and even after I signed the contract). I would highly recommend him to any of my friends and family. More

Went into Jerry Rome looking for a new Sentra and was extremely nervous as I have never bought a new car before. Clint Myles met me at the door and was very friendly. He listened to what I was looking fo extremely nervous as I have never bought a new car before. Clint Myles met me at the door and was very friendly. He listened to what I was looking for and what my budget was and I never felt pressured in any way. He explained to me about a college grad program that I had never heard of, that helped me get into an Sentra more options than I had thought possible. This experience was better than I had expected and I have and would recommend him and Jerry Rome to anyone who is looking for a car. More

The whole process from the initial email to getting in my new car was well organized and best of all, non-stressful. Bob was a great salesman with positive energy and was an awesome listener. Brian made the new car was well organized and best of all, non-stressful. Bob was a great salesman with positive energy and was an awesome listener. Brian made the financial process flow quick and painless. More

I found a slightly used Nissan truck (less than 5000 miles) that I wanted at this dealership and test drove the truck. I also inspected the truck throughly and found that it had floor mats and tie down miles) that I wanted at this dealership and test drove the truck. I also inspected the truck throughly and found that it had floor mats and tie down clamps for the truck bed as well as the owners manual in the vehicle. We reached a deal and the day I picked up the truck it was just out of their shop to be cleaned for me. I drove home and removed the paper floor mats but found no floor mats underneath. I called the dealer and spoke to the manager and he told me he would call me back after looking in the shop. He called to tell me he found only one mat and would order a new set for me. I received the new "non-matching" mats from them in a couple of days but also told them the tie down clamps which were under the seat in a new box were also missing. They told me that they were expensive and would not replace them but would look to see if they could find some for me. They never called back and don't return my calls. Please be very carful with checking a vehicle from them before delivery and make sure all of the parts are still in the car including the spare tire and jack. They take items out for resale or placement in other cars and remove them before delivery. More