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Balise Lexus

West Springfield, MA

4.9
290 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 290 reviews

October 05, 2022

Seems to always be incredibly consistently great service. Service rep is always great with communication and follow through for my car and my wife’s. This is the reason we have purchased several cars from th More

by Eb3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
October 04, 2022

This is the fourth car that we’ve purchased through Balise Lexus - and it’s exactly where I will return if we need a fifth. Everyone is knowledgeable, professional and an absolute pleasure to work with More

by Laurie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Spear, Billy Gryskiewicz
October 03, 2022

Chris Hagen in service is the nicest guy. Professional, courteous and very thorough in discussing what may or may not need to be done to your vehicle. He’s very knowledgeable and very helpful More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
October 03, 2022

I brought my new 2022 Lexus in for some education regarding the technology JimmyHidalgo was extremely helpful and taught me so much ( a lot to learn). Jimmy is a fine young man and so very pleasan More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Hidalgo
September 21, 2022

Always pleasant and fair. Loaner. Car is very helpful. Waiting area is comfortable, clean with complimentary drinks and snacks. More

by JaeR.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
September 19, 2022

My experience with Balise Lexus service center in Springfield, MA was excellent. The service attendant, Dimitri, was kind, courteous and thorough. Overall, I was Very impressed with the service, I More

by JeannieC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri
September 17, 2022

They were very professional and pleasant not pushy which I appreciated. Explained everything! Thank you More

by Lexiem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Spear
August 18, 2022

Visit wad Very prompt and professional. Always a pleasure to visit Bali services Lexus anytime More

by ngonobiwaah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Gotlieb
August 12, 2022

Marc was our salesman and he did a outstanding job. He made us feel welcome and was not pushy like other places. He was also very informative about the brand. Overall it was a excellent experience from More

by Sme702
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc and Bill
August 10, 2022

Excellent customer service from time I arrived the gentleman who took my keys and the gentleman, Joe who checked me in. More

by Julie Nawracaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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