Balise Lexus
West Springfield, MA
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300 Reviews of Balise Lexus
Service was a big disappointment. Car was not done on time, have to leave it there over weekend. When I went to pick up it on Monday, it was not washed , or vacuumed . It was dirty Car was not done on time, have to leave it there over weekend. When I went to pick up it on Monday, it was not washed , or vacuumed . It was dirty with bird excrements on the exterior. At the checking out I was just required to pay my $680.00 fee , no explanations what was done and what was general condition of my car. I would reconsider my service relationship with this dealership for the future. More
Our experience with Lexus has always been comfortable and relatively easy when purchasing a vehicle. We have purchased many new Lexus and keep returning to what feels like family to us. All the employees a relatively easy when purchasing a vehicle. We have purchased many new Lexus and keep returning to what feels like family to us. All the employees are amazing at what they do and always there for us with any questions. More
Special thanks to my service advisor Bianca Depaoli I give her A+. Kept me informed on issues with my RX400H while it was in for check engine light,had loaner car ready for me. Very pleasant staff my c give her A+. Kept me informed on issues with my RX400H while it was in for check engine light,had loaner car ready for me. Very pleasant staff my car was detailed after service. did an awesome job! Mechanic did video informed me of undercarriage excellent job. This dealership is awesome just moved here needed service found this dealer close to my home. Took care of problems very satisfied with everything! Thanks for a job well done! God bless, Jim W. More
I like that I came right inside the indoor service area. I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the detail I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the details. I was very pleased that I was in and out in a relatively short time and on my way home. More
Dealing with Lexus is a pleasure They are professional, efficient and friendly Everything is checked on my vehicle and also received a car wash! efficient and friendly Everything is checked on my vehicle and also received a car wash! More

