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Balise Lexus

West Springfield, MA

4.9
290 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 290 reviews

April 11, 2023

Very friendly staff. Very professional. Excellent service. Highly recommend this dealership. Will definitely continue coming to this dealer for service. More

by Santanadelsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
April 07, 2023

Great service, they picked up car, great communication from Joe in service. They addressed all my concerns. This service dept. Is the benchmark, all others wish they could be. More

by Hwolfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
April 06, 2023

Everyone I dealt with was so helpful and courteous…made it so easy and this was an out of state transaction! More

by PgmcdPaul McDonald
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis lariano
April 03, 2023

Excellent experience. They were all wonderful and answered all my questions. I would definitely recommend them to others. More

by ginsbergc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
March 29, 2023

I purchased my 2022 Lexus RX350Rl from Luis Lirano at Balise. It was the easiest and best deal I could have got from any dealer! After putting mikes on it, called Chris Hagen (service advisor) and he qui More

by Poleese
Recommend Dealer
Yes
Employees Worked With
Luis Lirano (sales) and Chris Hagen (service)
March 29, 2023

Comfortable waiting area with coffee & other beverages. Service Dept. staff pleasant & good at communicating. Car was ready in reasonable length of time. Appreciate the car wash at every service. More

by SnowBird
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
March 07, 2023

With many years of service experience with Balise Lexus it has been an outstanding experience over the years. 5 More

by Captron168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
March 06, 2023

The Service Department provides excellent scheduling and follow through. The addition of sending customers an inspection video is a welcome feature. More

by JulieS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen, Giovanna Bacchiocchi
February 01, 2023

Service is consistently reliable and responsive. Service representative, Mr. Joe Renzulli is a significant asset for the dealership. More

by Eb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
January 13, 2023

I always have a great experience there. Friendly staffs and they do a great job. More

by Marcharles90
Recommend Dealer
Yes
Employees Worked With
Dmitry, Giovanna Bacchiocchi
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