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Balise Lexus
West Springfield, MA
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My car less than a year old, the AC malfunction,led, and they refuse to take responsibility. I had to file a claim against my insurance for repairs. The lack or respect has broken my trust with balise lexu they refuse to take responsibility. I had to file a claim against my insurance for repairs. The lack or respect has broken my trust with balise lexus west springfield. This is my 3rd lexus from them. Never again would I ouschased due to falier and lack of support More
We buy our cars at Balise Lexus because we can count on them for the best service available. We don't wait in line to check in or to pick up. Everyone is courteous and professional. They know us, they kn them for the best service available. We don't wait in line to check in or to pick up. Everyone is courteous and professional. They know us, they know our car. On the rare occasion that issues arise, we call them and they think of everything that needs to be done to resolve quickly and to make sure that we are not inconvenienced. More
5 out of 5 Stars They are very accommodating in all aspects. From my service consultant Chris Hagen, my technician Roberto Robles, and the rest of the Service Center staff, they’re all exceptional serv aspects. From my service consultant Chris Hagen, my technician Roberto Robles, and the rest of the Service Center staff, they’re all exceptional service professionals with great communication, respect for my concerns and my vehicle. It’s a very pleasant experience to work with these professionals. Furthermore, the amenities are top-notch with complimentary workstations, TV, magazines, great coffee, snacks, juice and even fruit! Balise Lexus is such a pleasant service experience I drove home completely satisfied with ' A Smile Every Mile '. More