Balise Lexus

I bought a brand new IS, they gave me a good deal on it with my trade and then I started taking it in for service. They hook you in with the first couple of oil changes being free and then they start char with my trade and then I started taking it in for service. They hook you in with the first couple of oil changes being free and then they start charging you $250 each time thereafter. There are numerous things here I could list off with their customer service that I take issue with but bottom line-Their service department is overpriced and they may give you a good deal on a car but they will rob you when it comes time for maintenance. They told me I needed brakes on my car which only had 30,000 miles on it at the time, along with new tires, and they wanted to charge me around $3,000. I went to a mechanic who specializes in domestic and import autos and he wanted to charge me $600 for the tires and he said my brakes were fine and did not need to be replaced. I want to get the word out there that their service department is a rip so that people can be made aware and do not get taken advantage of. More

Darlene was very helpful, efficient, patient, and helpful. The service team is very fast and efficient. Definitely using them for next Lexus purchase. Would suggest purchasing from them. helpful. The service team is very fast and efficient. Definitely using them for next Lexus purchase. Would suggest purchasing from them. More

THE SALES EXPERIENCE WAS TERRIFIC. THEY MADE THE WHOLE PROCESS ALMOST SEAMLESS AND VERY EASY TO DO BUSINESS. IN CONTRAST TO THE LOCAL LEXUS DEALER WHO HAD BOTH INEXPERIENCED SALES PEOPLE INITIALLY AND WER PROCESS ALMOST SEAMLESS AND VERY EASY TO DO BUSINESS. IN CONTRAST TO THE LOCAL LEXUS DEALER WHO HAD BOTH INEXPERIENCED SALES PEOPLE INITIALLY AND WERE NOT FLEXIBLE EVEN THOUGH I PURCHASED A RX 350 TWELVE MONTHS BEFORE. THE ONLY VERY NOMINAL QUESTION WAS GETTING AN INSPECTION STICKER SINCE THE CAR WAS PURCHASED OUT OF STATE. BOTH SALES PEOPLE ARE A CLASS ACT AND A REAL TESTIMONY TO THE LEXUS BRAND. More

Been simple and easy so far so good. They picked up the car and brought me a loaner so I could take delivery of the car before all the extras could be done. They have gone out of their way to make sure I car and brought me a loaner so I could take delivery of the car before all the extras could be done. They have gone out of their way to make sure I am satisfied. Car living up to expectations and hope it will continue to do so. More

Belise Lexus is amazing!! The dealership is a classy operation from top to bottom! I made an exloratory phone call regarding a lease about to expire and was immediately offered a creative solution to t operation from top to bottom! I made an exloratory phone call regarding a lease about to expire and was immediately offered a creative solution to the questions and challenges I had raised, including the fact that my existing lease mileage allowance had been exceeded considerably. This is the fourth vehicle we have leased or purchased from Belise. I cannot say enough about the professional, respectful way the Belise staff worked with me. As a successful, professional woman, this is hugely important to me. The staff clearly works to meet the needs of the customer in every way -- not the other way around. The entire process to complete the new lease was supported by someone at Belise the whole way. An added perk is the gorgeous state-of-the-art facility they are in (and they have great food!). I am actually looking forward to my next service visit so I can "hang out" in their customer lounge. We will definitely work with this dealership in the future. More

Very friendly and put you at ease. Usually dread car shopping, but was very comfortable dealing with Darline. She took the time to work with me and was able to get me the deal I wanted. Also explained a shopping, but was very comfortable dealing with Darline. She took the time to work with me and was able to get me the deal I wanted. Also explained all the bells & whistles so this senior could understand them. Will recommend them as a quality dealership. More

This was my first experience purchasing a vehicle on my own and I was surprisingly impressed. I was not sure what to expect but I found the vehicle I wanted online at a price that I could not ignore (espec own and I was surprisingly impressed. I was not sure what to expect but I found the vehicle I wanted online at a price that I could not ignore (especially when compared to auction/nearby dealership prices). Not only was Mrs. Barbara Spear very easy to get ahold of through her direct line at my convenience, but she was also very flexible. At the dealership I was greeted promptly and all of my questions were answered thoroughly. She even dealt well with the family members I had accompanying me. The financing process was quick and simple and my vehicle was ready the exact next day. My vehicle was waiting cleaned, registered and insured. My experience was greater than I expected and I would absolutelty recommend the Balise Lexis of West Springfield. Thank you. More

This is the third new Lexus RX that I`ve purchased in the last 11 years from Balise.I have been very satisfied with the vehicles,service and quality of these suv`s.Also, please note that I had a different sa last 11 years from Balise.I have been very satisfied with the vehicles,service and quality of these suv`s.Also, please note that I had a different salesperson for each one of my purchases.All of these salespeople have been professional,curteous and a joy to work with.This holds especially true for Jim M who helped me purchase my new 2011 RX.I will definitely buy my next new vehicle from Balise and certainly have no problem recommending them to family and friends. Bob R. More

Excellent experience!! Got the car of my Dreams!! Thanks to Darline and Jim. :-) My initial call to Balise Lexus was on a Thursda and by Monday I was driving away in my Lexus ES 300. It was Exceptional ser to Darline and Jim. :-) My initial call to Balise Lexus was on a Thursda and by Monday I was driving away in my Lexus ES 300. It was Exceptional service because Darline came in on her day off just to make sure I got my car!!! Thanks again!! More

You have to be crazy to buy a CPO Lexus from this dealership. They delivered the car to me without working electric key fobs, the oil had not been changed, the next scheduled service had not been per dealership. They delivered the car to me without working electric key fobs, the oil had not been changed, the next scheduled service had not been performed, the navigation system had not been updated, the fuel tank was not full as it was supposed to be, and I had to purchase my own screws to put the license tag on the car since the ones they gave me didn't fit. To make it worse, I accidentally left my EasyPass in the car I traded. I was told they would mail it back to me with the new batteries for the key fobs (that I had to install myself). More than a week later, I get an email asking me for my address, which is on all of the paperwork for the car, so they can mail my items. Are they kidding? Really? I purchased a CPO Lexus LS430 that was delivered on January 3rd. Buy elsewhere. More