Balise Lexus

Belise Lexus is amazing!! The dealership is a classy operation from top to bottom! I made an exloratory phone call regarding a lease about to expire and was immediately offered a creative solution to t operation from top to bottom! I made an exloratory phone call regarding a lease about to expire and was immediately offered a creative solution to the questions and challenges I had raised, including the fact that my existing lease mileage allowance had been exceeded considerably. This is the fourth vehicle we have leased or purchased from Belise. I cannot say enough about the professional, respectful way the Belise staff worked with me. As a successful, professional woman, this is hugely important to me. The staff clearly works to meet the needs of the customer in every way -- not the other way around. The entire process to complete the new lease was supported by someone at Belise the whole way. An added perk is the gorgeous state-of-the-art facility they are in (and they have great food!). I am actually looking forward to my next service visit so I can "hang out" in their customer lounge. We will definitely work with this dealership in the future. More

Very friendly and put you at ease. Usually dread car shopping, but was very comfortable dealing with Darline. She took the time to work with me and was able to get me the deal I wanted. Also explained a shopping, but was very comfortable dealing with Darline. She took the time to work with me and was able to get me the deal I wanted. Also explained all the bells & whistles so this senior could understand them. Will recommend them as a quality dealership. More

This was my first experience purchasing a vehicle on my own and I was surprisingly impressed. I was not sure what to expect but I found the vehicle I wanted online at a price that I could not ignore (espec own and I was surprisingly impressed. I was not sure what to expect but I found the vehicle I wanted online at a price that I could not ignore (especially when compared to auction/nearby dealership prices). Not only was Mrs. Barbara Spear very easy to get ahold of through her direct line at my convenience, but she was also very flexible. At the dealership I was greeted promptly and all of my questions were answered thoroughly. She even dealt well with the family members I had accompanying me. The financing process was quick and simple and my vehicle was ready the exact next day. My vehicle was waiting cleaned, registered and insured. My experience was greater than I expected and I would absolutelty recommend the Balise Lexis of West Springfield. Thank you. More

This is the third new Lexus RX that I`ve purchased in the last 11 years from Balise.I have been very satisfied with the vehicles,service and quality of these suv`s.Also, please note that I had a different sa last 11 years from Balise.I have been very satisfied with the vehicles,service and quality of these suv`s.Also, please note that I had a different salesperson for each one of my purchases.All of these salespeople have been professional,curteous and a joy to work with.This holds especially true for Jim M who helped me purchase my new 2011 RX.I will definitely buy my next new vehicle from Balise and certainly have no problem recommending them to family and friends. Bob R. More

Excellent experience!! Got the car of my Dreams!! Thanks to Darline and Jim. :-) My initial call to Balise Lexus was on a Thursda and by Monday I was driving away in my Lexus ES 300. It was Exceptional ser to Darline and Jim. :-) My initial call to Balise Lexus was on a Thursda and by Monday I was driving away in my Lexus ES 300. It was Exceptional service because Darline came in on her day off just to make sure I got my car!!! Thanks again!! More

You have to be crazy to buy a CPO Lexus from this dealership. They delivered the car to me without working electric key fobs, the oil had not been changed, the next scheduled service had not been per dealership. They delivered the car to me without working electric key fobs, the oil had not been changed, the next scheduled service had not been performed, the navigation system had not been updated, the fuel tank was not full as it was supposed to be, and I had to purchase my own screws to put the license tag on the car since the ones they gave me didn't fit. To make it worse, I accidentally left my EasyPass in the car I traded. I was told they would mail it back to me with the new batteries for the key fobs (that I had to install myself). More than a week later, I get an email asking me for my address, which is on all of the paperwork for the car, so they can mail my items. Are they kidding? Really? I purchased a CPO Lexus LS430 that was delivered on January 3rd. Buy elsewhere. More

There were delays getting my car due to the weather situation across the country. The dealer was very helpful in keeping me informed and minimizing the impact of the delay. The people there are great situation across the country. The dealer was very helpful in keeping me informed and minimizing the impact of the delay. The people there are great and the new building is super. I was also very staisfied with the pricing and did not have to do a lot of "haggling". More

Roderick was very professional and friendly. My husband and I did not feel at all pressured into buying the car, and although past car buying experiences could be likened to a visit to the dentist, this ex and I did not feel at all pressured into buying the car, and although past car buying experiences could be likened to a visit to the dentist, this experience was very pleasurable. We would definitely return to this dealership and to Roderick for a future car purchase. Hopefully the car lives up to our expectations. By the way I love the snack bar!!! Thanks for the cappucinos!! More

I would definitely recommend this dealer. We were shown the vehicles we asked to see and never felt pressure from the salesperson to buy. It was getting dark when we were there and we said we would come b the vehicles we asked to see and never felt pressure from the salesperson to buy. It was getting dark when we were there and we said we would come back in the morning. The salesman simply said "ok". We were able to shop for a vehicle at our pace. It was a quick and easy process. More

I was extremely satisfied with this dealership. Everything was handled very professionaly from beginning to end. My dear friend owns a lexus he purchased in Latham, and after my expierence at Bal Everything was handled very professionaly from beginning to end. My dear friend owns a lexus he purchased in Latham, and after my expierence at Balise, his next purchase will be at Balise. Thank you very much. Laurie Fitzgerald More