Balise Lexus
West Springfield, MA
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Patience, Courtesy, and class I just finished a three month search for the perfect dealer to buy my NX from in the area. Other dealerships were closer to me, but they didn't seem I just finished a three month search for the perfect dealer to buy my NX from in the area. Other dealerships were closer to me, but they didn't seem to want to help me find the 'right' car for me. So, I picked up the phone, called Balise, found Jim Pirro - and my luck changed. He told me he did not have 'my' car on the lot - but would find it for me - and he did. Finally the day came, we met at Balise, we negotiated, we had a great time - I trusted Jim, Bill and the Manager to have my best interest (and wallet) at heart. No one lost. Balise delivered the car to my house (90 miles away) two days later. Who does that!!? Thanks Balise!! More
Best car buying experience I have purchased over twenty five vehicles in my lifetime and can say without reservation that this was my best car buying experience ever. My sales p I have purchased over twenty five vehicles in my lifetime and can say without reservation that this was my best car buying experience ever. My sales person (Kate Bedard) was knowledgeable, informative and never used any pressure in selling the vehicle. To say she went above and beyond would be an understatement. Without question Balise will be my first choice for my next automotive purchase. More
Returned for my 3rd Lexus Rx350! I returned to Balise Lexus for the 3rd time recently to purchase a 2015 Lexus RX350. My experience was professional, comfortable and convenient. The I returned to Balise Lexus for the 3rd time recently to purchase a 2015 Lexus RX350. My experience was professional, comfortable and convenient. They worked around my busy schedule and the process was seamless. More
My 2nd Experience Purchasing / Leasing a Lexus. My 2nd experience purchasing / leasing a new Lexus was just as great as my first. My first SUV (RX 300) I had for 13 years - I had all service prefor My 2nd experience purchasing / leasing a new Lexus was just as great as my first. My first SUV (RX 300) I had for 13 years - I had all service preformed at the dealership - with no regrets. Joe R. was my contact & he always told me the truth / bottom line. He realized that I took care of my RX and always complemented me on that. My new Lexus is brand new to the Lexus line, a NX 200t, so far I am loving it. I would recommend Balise Lexus to anyone looking for a Lexus. The atmosphere is warm, everyone working there is friendly / helpful. More
Friendly, knowledgeable staff Bot a certified pre-owned LS, my first lexus & first experience with the Balise Lexus staff. Everyone I worked with was helpful, friendly, and knowled Bot a certified pre-owned LS, my first lexus & first experience with the Balise Lexus staff. Everyone I worked with was helpful, friendly, and knowledgeable. If you're thinking about a lexus check out Balise. More
Purchased 2007 Avalon Ltf A few weeks ago I spoke to a gentleman by the name of Isaac Kaluche about a Toyota Avalon that had a deposit on it. He said he would call me if someho A few weeks ago I spoke to a gentleman by the name of Isaac Kaluche about a Toyota Avalon that had a deposit on it. He said he would call me if somehow the car became available. The very next morning, to my delight, he called and said the car was available. Within a few days time i was driving that car as my own thanks to Isaac. The entire process was handled fantastically by Isaac and everyone else involved. True professionalism by all at Balise Lexus. More
Great sales experience Just purchased 2015 RX 350. Previously purchased 2013 ES 350 2 1/2 years ago. Jim Maiolo was sales consultant both times, a true professional in ever Just purchased 2015 RX 350. Previously purchased 2013 ES 350 2 1/2 years ago. Jim Maiolo was sales consultant both times, a true professional in every sense ... before, during and after the sale. While the staff at Balise is great , JIM is the primary reason I purchased at Balise again. More
Proffesional This is our fourth vehicle purchase at Balise Lexus. It is not the only store we shop . By comparison to other dealerships Balise always comes out on This is our fourth vehicle purchase at Balise Lexus. It is not the only store we shop . By comparison to other dealerships Balise always comes out on top as a comfortable, professional buying experience. Thanks to our sales rep Ed Ladika. More
Awesome & simple experience I just wanted to say that doing business at Balise Lexus was the easiest car shopping experience I have ever had. Issac & Bill were true gentlemen. I I just wanted to say that doing business at Balise Lexus was the easiest car shopping experience I have ever had. Issac & Bill were true gentlemen. I purchased a used vehicle and we all know how troublesome and frustrating the whole process can be, however not with these guys. If you are in the market for a new or used vehicle I would highly recommend the Balise Auto Group. More
It's a "top down kind of day" My husband was looking for a Sebring convertible for me. He found 2 onlilne. With the information that Balise provided with the picture, we called B My husband was looking for a Sebring convertible for me. He found 2 onlilne. With the information that Balise provided with the picture, we called Ballise Lexus to see if the car was still available. When he called, he got Kate as the sales person. He told her that we would be out to look at the car. Kate thought we would be out the next day, but we showed up within the hour. Kate let me take it for a test drive and suggested that we take ir on the highway. It was awesome. When we got back, we sat down to work out a deal. Within an hour, we had made the sale. Kate was very friendly and worked out a deal that was acceptable to all. We went back 3 days later to pick up the car. We also worked with Bill Grysziewicz, the Business Manager. We didn't feel pressured to purchase this car like sometimes happens, but not here. I would deffinately recommend Balise Lexus, and Kate. Thanks, Kate. Unfortunately, it wasn't a "top down kind of day" when we picked it up, but there have been many since. More