Balise Lexus

RC 350 Friendly, helpful. No pressure. A pleasure with all concerned. No intense haggling. Car is marvelous. I am now adding words to reach the twenty five r Friendly, helpful. No pressure. A pleasure with all concerned. No intense haggling. Car is marvelous. I am now adding words to reach the twenty five requested. More

Awuful Had a check engine light go on on my wife's 08 Lexus rx350 . Had an independent mech read code , p0015 exhaust vvti . Not a big deal but I called Lexu Had a check engine light go on on my wife's 08 Lexus rx350 . Had an independent mech read code , p0015 exhaust vvti . Not a big deal but I called Lexus just to let them know it came on ( and went off ) usually not a big deal but once in a while could be major repair . They said I had to bring to Lexus dealer and have a cert tech read it . ( ok I get it ) brought in to dealer advisor ( Brenda ) said ok 1hr labor have a seat . I did . After exactly 1 hr ( imagine that ) she gave me my print out from their cert Lexus tech . It said I have a dead battery ! really I still have the print out to prove it . Must replace battery and go from there . I'm not making this up my report from my cert Lexus tech says replace my dead battery ( oh also they recommend a whole host of other repairs totaling over $2300 !) including a new rear strut for $765 , they said was leaking , I brought car to my mech put it on a lift and there is absolutely nothing wrong with the strut ! I said to Brenda how can my battery be dead I just DROVE THE CAR HERE ! Asked to speak to service manager , he was off for the day . Made appt with him next day . Drove my truck and met him next day , he says where is car and I told him u guys are totally incompetent and will never touch our Lexus again . He did offer to give me back half my money . I told him why you guys weren't have wrong on the diagnostic . He said that was the best he could do . I told him to keep it ! Next day I called Lexus they gave me a $300 voucher at any Lexus dealer , needless to say we won't be going back to Balise . Do yourself and your Lexus a favor and stay clear of these guys ! Dave More

Great Service!! I went into the dealership last month looking for a new vehicle and everyone was so polite, Had Jim Pirro help with everything and he did a great job I went into the dealership last month looking for a new vehicle and everyone was so polite, Had Jim Pirro help with everything and he did a great job. Best car shopping experience i've ever had!! More

Another great experience at Balise Lexus! This is our third RX 350 from Balise--and they all have been great! We enjoyed the first two especially on long trips. Our new RX is wonderful! The This is our third RX 350 from Balise--and they all have been great! We enjoyed the first two especially on long trips. Our new RX is wonderful! The inside is comfortable and very upscale. While our new vehicle is wonderful, our sales person is also second to none! THANK YOU Ed Ladika! More

Enjoying my Lexus, again! I have worked with Marc Thompson over the past 25 years. He has helped me with the purchase of four automobiles, a 1989 Honda, a 1996 Lexus ES 300, I have worked with Marc Thompson over the past 25 years. He has helped me with the purchase of four automobiles, a 1989 Honda, a 1996 Lexus ES 300, a 2011 IS 250, and most recently a 2016 NX 200t. I appreciate the standard that he has set at Balise Lexus in terms of welcoming treatment of customers and the professionalism he has displayed. His follow through has been great. Everyone likes to feel special. The folks at Balise Lexus have apparently decided to make satisfied customers a goal. The cost of my vehicles has always been higher then other competitive cars, but I have decided that I'm worth possessing that which is amongst the best on the road. I believe I, too, have set a standard. More

Great people to deal with. It's our second car from Balise. First was RX 350 two years ago, this time we get a new GX 460. Both times we had good experiences and great people de It's our second car from Balise. First was RX 350 two years ago, this time we get a new GX 460. Both times we had good experiences and great people dealing with, high professional skills and friendly atmosphere here at Balise. More

Excellent in all ways Car buying can be a daunting experience; but not at Balise. I just leased my 5th RX 350 from Balise and the sales, leasing and deliver experience wer Car buying can be a daunting experience; but not at Balise. I just leased my 5th RX 350 from Balise and the sales, leasing and deliver experience were all outstanding. Jim Maloio was my salesperson who worked very closely with me thru the initial sale, with regular updates on the availability of the car I selected, and the final delivery. Leasing was also a painless experience and the person who reviewed all the features of the vehicle with me did an excellent job. All in all an outstanding car buying experience. More

Excellent car buying experience We bought a RX 350 Lexus from Balise Lexus in West Springfield last week. Stephen Gasco was our salesperson and he was both professional and informat We bought a RX 350 Lexus from Balise Lexus in West Springfield last week. Stephen Gasco was our salesperson and he was both professional and informative. We were greeted very warmly and thoroughly enjoyed working with him. He found us the information we requested in a timely manner and then located the car we wanted. Bill Gryszkiewicz was very helpful with the paperwork and completed the whole process quickly. Alyeesa went through the features in the car in a clear and concise way. Our overall experience was excellent. We would recommend buying a car here to friends. More

Exceptional Amazing place to do business, Jim Maiolo was my salesman, everything was exceptional. If you are looking for a auto, this is the place! Highly reco Amazing place to do business, Jim Maiolo was my salesman, everything was exceptional. If you are looking for a auto, this is the place! Highly recommended!! More

Best car buying experience yet We recently went to Balise Lexus in West Springfield two weeks ago with the intent to lease a new RX 350, we were pleasantly greeted by the salesman J We recently went to Balise Lexus in West Springfield two weeks ago with the intent to lease a new RX 350, we were pleasantly greeted by the salesman Jim Pirro. He did an excellent job explaining and reviewing all the different leasing options to us which made it very easy for us in deciding the perfect vehicle. I highly recommend Jim Pirro as the salesman for the purchase of lease of any vehicle at Balise in West Springfield, "thanks Jim for making our selection so easy and convenient." When we went back the following week on October 17th,2015 to pick up the vehicle, Jim had it all registered and ready to go. The business manager Bill Gryskiewicz was excellent going over all the paperwork and the extra protection plan options that were available. He was friendly and helpful with all of our questions. "Thank you Bill for your help with making this process easy as possible." Just as we were about to leave the dealership , Alysha went over the navigation system , the Bluetooth , and audio very thoroughly with me and everything else the vehicle had in it. I rate Balise Lexus a perfect 10 in both their helpfulness and professionalism. Sincerely , Jenn Landry More