Balise Lexus

Best car buying experience to date !! From the moment I walked in the dealership to the day we signed the paperwork and I took delivery the car buying experience I had at Balise Lexus in From the moment I walked in the dealership to the day we signed the paperwork and I took delivery the car buying experience I had at Balise Lexus in West Springfield was by far the best and easiest car buying experience I've ever had. Noah, the general sales manager is fantastic! And the entire staff from the ladies at the desk who great you all the way to service and the tech-support everyone was fantastic top notch! More

Seamless and smooth This was BY FAR the most positive experience I have ever had purchasing a vehicle . Being treated like a human being!! The staff was patient and compe This was BY FAR the most positive experience I have ever had purchasing a vehicle . Being treated like a human being!! The staff was patient and competent and they got EVERYTHING done quickly with great attitudes. Thank you Bill and Issac!!!! I love my car!!! More

Too many FEES added onto the purchase price Went to Balise Lexus and found the RX350 that I wanted to buy and met with Barbara Spear, who hapens to be a long time employee of 7 years which is un Went to Balise Lexus and found the RX350 that I wanted to buy and met with Barbara Spear, who hapens to be a long time employee of 7 years which is unusual in the auto business. Very pleasant to work with but She needed to go to the Sales Manager for the price because I didn't want the Certification . Then after 10 minutes she arrived with the price printed out only to find a $400 documentation fee and another fee that was just listed as FEE-$170. We know these fees are not recommended by Consumers Report as they are just extra profits. I walked out and then received an email from Barbara whom I then tried to reach because I really did like the Lexus I found, although it did need new tires. I guess they overlooked the tires in their 161 point inspection. I still wanted to make a deal but no reply after 5 days of emailing to her. I do notice the same Lexus is still available on the web sight. WHY? More

Hassle-free I have purchased a lot of vehicles over the years. This is one of the few experiences at a car dealership where I felt like I was being handled with i I have purchased a lot of vehicles over the years. This is one of the few experiences at a car dealership where I felt like I was being handled with integrity; up-front, hassle-free negotiation. No secret back room "I'll have to ask my manager" nonsense. And guess what, it was a good deal! They were right on with my trade-in value. Even the finance people were nice and that is a rarity. They had my car, with all the bells and whistles I wanted by the next day! Our sales person Issac was a gentleman. Would absolutely buy a car from him again. And the Lexus, well, the car speaks for itself. More

Can't beat Balise Lexus! I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 years, so car shopping was EXTREMELY nerve wracking. I don't like change. Period. So the thought of buying a new car, gave me a lot of anxiety. Before choosing Balise Lexus, I had been doing a lot of research on body styles, prices, and overall vehicle quality online. Once I narrowed it down, I knew I was heading to Balise because I am a big fan of their customer service. I was stuck between two vehicles, and one of them was the Lexus RX 350. A close family friend of mine had been working for Balise Lexus for a while, and I decided to check out that car first with him. I was totally overwhelmed by the luxurious customer service as soon as I entered the building. The car I was looking at was already in front and ready to be shown when I arrived, and Isaac was so thorough, and answered every little question I had. After looking at other Lexus mid-sized SUV models, I finally decided on the 2016 RX 350. The prices were unbeatable! I was so excited to know that I could afford this beautiful luxury car! But the excitement didn't stop there. I was blown away by the atmosphere, how laid back everyone is and how informative and "not-pushy" all of the people I encountered were. The Lexus owners lounge was the coolest thing ever. They really cater to their customers by offering several coffee and tea options, pastries, sandwiches, cold beverages, and even a small dining area. The computer cafe was awesome, too! I just can't talk more highly of this dealership. By far exceeded any expectations that I ever had in a dealership. More

Can't imagine leasing from another dealership We have been leasing our vehicle from Balise for 25 years now. Marc Thompson has been our advisor each time and does a fantastic job. Coming to the de We have been leasing our vehicle from Balise for 25 years now. Marc Thompson has been our advisor each time and does a fantastic job. Coming to the dealership is always a pleasure. More

Excellent sales and service Barbara Spear is the best salesperson I have ever dealt with! She returns every email and call, answers every question, is extremely efficient and she Barbara Spear is the best salesperson I have ever dealt with! She returns every email and call, answers every question, is extremely efficient and she does all this in such a caring and patient way! The service department is excellent as well. More

Jealous of the people who live near this! I spent all day calling every Lexus dealer in the country looking for one specific car with very specific components under a very unique situation. I I spent all day calling every Lexus dealer in the country looking for one specific car with very specific components under a very unique situation. I connected with Katharine, who had already prefaced her call with a descriptive email. Let me tell you, you can really learn A LOT about a particular dealership and it's level of quality by how you are treated on the phone. I can't even start counting how many were totally unprofessional but I can count the ones who stood out and Balise almost made me feel like I was there AND comfortable. Katharine, as were all of the other employees I could hear in the background, was very knowledgeable and extremely patient. No matter the outcome of my search for my one true love, I will always remember Balise. More

Very nice dealer I've bought a lot of cars, this was my first time dealing with balise Lexus, everyone was so nice, Isaac was my sales rep, the nicest salesman I've ev I've bought a lot of cars, this was my first time dealing with balise Lexus, everyone was so nice, Isaac was my sales rep, the nicest salesman I've ever met, no pressure, got me the deal I wanted and the payment I wanted right away, I will definitely be back to buy another car from there. Thank you More

Great experience Everyone was friendly and accommodating from the greeters to the business manager. All my questions and calls were answered promptly regarding my newl Everyone was friendly and accommodating from the greeters to the business manager. All my questions and calls were answered promptly regarding my newly purchased vehicle. More