Balise Lexus

Worst Buying Experience Ever! I spotted a vehicle that I loved at Balise Lexus in West Springfield. One of the sales guy's took me on a test drive and I decided it was the vehicle I spotted a vehicle that I loved at Balise Lexus in West Springfield. One of the sales guy's took me on a test drive and I decided it was the vehicle for me. When we went back to the office to talk numbers the gentleman was very rude and showed no interest in working a deal, he even told me "the nice thing about America is you can go elsewhere and buy what you want". Weeks later I noticed that the price of the vehicle had dropped to the price range that I was initially looking for. Even though I was turned off by the sales guy and the dealership, I went back and decided that I would try to work a deal with someone else. I ended up working with the sales manager. I told him about my previous experience and he seemed somewhat apologetic. We ended up striking a deal! Everything was in place and I was ready to get my car and enjoy....Wrong! Fifteen minutes before I leave to pick up the vehicle (3 days after making the deal), I get a call from the sales manager telling me the vehicle has been in an accident!! It turns out that one of his sales associates backed the vehicle into the gas pump! I was furious beyond belief....who does that on the day of a pick up??!! The car also has rear view camera's. I went to inspect the damage the rear bumper was completely smashed and damaged. As you could imagine I did not buy the car. The sales manager simply said "sorry I will refund your money". It was the most insincere apology ever and he didnt even offer up any alternatives. Do not buy from this dealership....poor customer service! The car was a 2012 infiniti m37x. More

Wonderful experience At the age of 68 I have dealt with many automobile dealerships and purchased primarily new vehicles but without a doubt this experience with Balise Le At the age of 68 I have dealt with many automobile dealerships and purchased primarily new vehicles but without a doubt this experience with Balise Lexus has been by far the best ever. The manner in which your complete staff handles themselves throughout our visits was nothing less than exceptional. Ed Ladika represents your dealership and the Lexus product professionally, enthusiastically and was a gentleman to work with. Your business manager Bill Gryszkiewicz was very through and made the sign out portion easy by explaining in detail all the necessary documentation require for both parties. Again I would like to thank Ed Ladika. Bill Gryszkiewicz and Tim Cardillo for our Lexus experience. Jack Ouimet More

Great experience,great saleman Went there dealt with samuel cortez , by far best experience in a car dealership! He took the time to listen to what i want and mad it happen Went there dealt with samuel cortez , by far best experience in a car dealership! He took the time to listen to what i want and mad it happen More

Friendly and helpful Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attenti Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attention to service and detail. This is the first time I've ever returned to the same dealer to buy another car! You can't go wrong with them - they really do live up to their standards. More

Exceeding My Expectations Having owned 6 Lexus vehicles over the past 20+ years, my recent experience with Balise Lexus confirmed why I choose Lexus. I recently bought a 2010 Having owned 6 Lexus vehicles over the past 20+ years, my recent experience with Balise Lexus confirmed why I choose Lexus. I recently bought a 2010 RX 350 with 96,000 miles from them and I felt it was a good bet considering my 2000 RX 300 had over 260,000 miles. After about 1,500 miles, however, the air conditioning went out and I needed a new A/C clutch and compressor - not an insignificant repair and highly unusual. I contacted my Lexus Sales Consultant, Kate Bedard, who sold me the car. Kate immediately understood and lead the effort in resolving the situation. Early the next morning, I received a call from Paul Sowa, Service Manger, who said that they would take care of it with almost no cost to me. In addition he told me that they would pick up my car, provide a loaner, then deliver the car back to me - which is no small task since I live about 150 miles from the dealership. Paul's words to me were, "You bought the car expecting that the air conditioner works and that is what you should have." I want to thank Kate, Paul, and the Balise Team for their outstanding customer service, exceeding my expectations and confirming once again why I choose Lexus. More

Overall Experience - Excellent! My experience at Balise Lexus was wonderful, from the time I walked into the dealership, until I gave Kate a hug before I drove off in my new car! Ev My experience at Balise Lexus was wonderful, from the time I walked into the dealership, until I gave Kate a hug before I drove off in my new car! Everyone at the dealership I encountered made me feel at home, I was buying a used car and I was not buying a Lexus at this time, but I was their priority every time I stepped into the dealership. Kate made the experience seamless, I never had to worry about anything, she took care of every detail from start to finish! Best car buying experience I have ever had! She really cared about what I needed and what I was looking for :) More

First rate from start to finish. Our experience with Balise Lexus couldn't have been better. Our "point man, JimMaiolo is a treasure. He made us feel like family. A pleasure all the w Our experience with Balise Lexus couldn't have been better. Our "point man, JimMaiolo is a treasure. He made us feel like family. A pleasure all the way. More

Seamless Kate was the best. It was like visiting with a friend. What other sales person would bring you the first peony from her garden! She listened and got m Kate was the best. It was like visiting with a friend. What other sales person would bring you the first peony from her garden! She listened and got me the car of my dreams for a price I could afford. Kate is a huge asset to Balise Lexus and they are lucky to have her. More

Great service, top notch all the way Kate was fantastic getting me into my new RX with the payment I was looking for, she stayed on top of everything and made it all so easy to do, thanks Kate was fantastic getting me into my new RX with the payment I was looking for, she stayed on top of everything and made it all so easy to do, thanks Kate!! More

Excellent experience Ed and Bill were fantastic and a pleasure to deal with. They made our car buying experience a great one. I would highly recommend them to family and f Ed and Bill were fantastic and a pleasure to deal with. They made our car buying experience a great one. I would highly recommend them to family and friends. Cassandra and Matt More