Balise Lexus

Used vehicle purchase Couldn’t ask for a better experience. Both sales team, management and service center were very helpful correcting a minor issue. I would absolutely Couldn’t ask for a better experience. Both sales team, management and service center were very helpful correcting a minor issue. I would absolutely recommend Balise Thanks Barbara & Bill. More

Kenny I just purchased a 2016 RX350 from this dealer and was very happy with the whole process. James Maiolo was very friendly, nice, and professional. He I just purchased a 2016 RX350 from this dealer and was very happy with the whole process. James Maiolo was very friendly, nice, and professional. He took his time to worked with me throughout the whole process to please my needs. More

Amazing experience! If you are thinking about purchasing a Lexus, do not hesitate to go to Balise Lexus in West Springfield, MA. Ed Ladika was my salesman and he was wth If you are thinking about purchasing a Lexus, do not hesitate to go to Balise Lexus in West Springfield, MA. Ed Ladika was my salesman and he was wthout a doubt, the best car sales person I have ever used. Ed was there to make sure I walked out with the car that I wanted and worked with me to give me the best price! Ed was polished, profesional, and not pushy! Bill Grzyciewicz, the business manager was amazing when I went in to sign my paperwork. Bill was friendly and professional. Ronnie, from guest services was patient and thorough as she gave me a lesson on how to work my new hi-tech RX350. I love my new car and I am grateful to these 3 individuals for making this a truly amazing experience. Liliana G. More

They want your trade-in for free I went to this dealer to purchase a car I found on line. It was most of what I wanted and I was willing to look at it and possibly purchase today. My I went to this dealer to purchase a car I found on line. It was most of what I wanted and I was willing to look at it and possibly purchase today. My trade in is fully loaded with low mileage and has a NADA value of over $7,000 retail price, plus trade in value of more than $5,000. They offered me $1,000 for my trade. I put more in the tires and brakes in the past year. I can't think of an option my car doesn't have. I went to Bertera down the street and they offered me $5,400 for the same car that Belise only wanted to give me $1,000 for. No thank you. You can get rich off of someone else. If you want to insult your customers, don't make me wait an hour to do it. This is my first time in this dealer and it will certainly be my last. More

Car purchase exceeded expectations. My wife and I recently purchased a 2015 ES300H and were very pleased with the whole experience. James Maiolo went above and beyond in helping us buy My wife and I recently purchased a 2015 ES300H and were very pleased with the whole experience. James Maiolo went above and beyond in helping us buy a specific car coming off of lease from a friend of ours and made the transaction with transparency, honesty and speed. In the end, we felt confident in having made a good deal with Balise Lexus - a very fair price for a very fine car. The paperwork side of the transaction - from loan to registration to sticker - took no more than a couple of hours and was absolutely painless. Kudos to Bill Gryszkiewicz. With this experience, a similar excellent experience my daughter had last year buying a CT 200h and past service help with my 1997 LS400, I go out of my way to tell people how good Balise Lexus service is. More

Seventeen Terrific Years with Balise Lexus I have had the pleasure of transacting business with Balise Lexus in West Springfield, Massachusetts for approximately seventeen years. I must say th I have had the pleasure of transacting business with Balise Lexus in West Springfield, Massachusetts for approximately seventeen years. I must say that Lexus produces an amazing product and the ES 350 is a remarkable vehicle to own and drive. I have owned five Lexus ES350’s over the past seventeen years and recently traded my 2014 ES350 for a 2017. In my opinion, the Lexus ES350 is one of the most luxurious, dependable and properly priced vehicles to drive. For me what makes the Lexus experience so compelling is the constellation of professionals at Balise. The sales and service teams are second to none in the automotive business. Everyone that I have encountered at Balise Lexus is accommodating, knowledgeable and at all times professional. Over the years Balise Lexus has earned my trust and confidence through long established relationships with my sales representative Ed Ladika, business manager Bill Gryszkiewicz, general manger Tim Cardillo, senior service consultant, Joe Renzulli and senior automotive technician, Joe Amedeo by striving to make every transaction, be it sales or service, reasonably priced, transparent and efficient. Thank you Balise Lexus -Douglas Sarnelli More

Smooth sail!!!! I recently turned in my leased RX350 and took possession of a new leased ES 350. I worked with Barbara, Bill and Alysha, all of whom were TERRIFIC!! I I recently turned in my leased RX350 and took possession of a new leased ES 350. I worked with Barbara, Bill and Alysha, all of whom were TERRIFIC!! I worked with Barbara at least twice in the past several years and she has been consistently excellent to work with. I give very high marks to the personnel and the dealership in general! Dr Rousou, John More

Great experiance I began working with Barbara Spear, very pleasant, left as it was getting a bit late that night, Barbara was off the next day, when my plans changed, I began working with Barbara Spear, very pleasant, left as it was getting a bit late that night, Barbara was off the next day, when my plans changed, I had the next day open and went back to the dealership. I worked with Kate and ended up leasing a new ES. Both Barbara and Kate were excellent, worked seamlessly together, made the process very easy and low stress, no pressure, just help ! More

Isaac K and Balise Staff are very professional This is our families fourth vehicle purchase from Balise Lexus! The reason we continue to do business with such a fine company is because of the qu This is our families fourth vehicle purchase from Balise Lexus! The reason we continue to do business with such a fine company is because of the quality of the product and the quality of professional staff. Isaac K. in sales is truly professional, honest and has complete empathy for his clients. He has always made sure we purchased the right vehicle to fit our needs. In addition we have all of our vehicles maintained by the service department at Balise because of their professional staff and service organization. There knowledge of products and services to keep our cars running efficiently and safely is always a top priority. More

Great experience This is my second time purchasing a vehicle from here. First time was a great experience and this time was the same. Bill in the finance dept was awes This is my second time purchasing a vehicle from here. First time was a great experience and this time was the same. Bill in the finance dept was awesome as always second time dealing with him. Kate in sales this was our second time of dealing with her too and she came through. Everything went very smooth. Would highly recommend the staff and dealership. More