Balise Lexus
West Springfield, MA
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Great experience This was 4th and final dealership I visited while looking to purchase a new car. Far and away the best experience I had while car shopping. Barbara This was 4th and final dealership I visited while looking to purchase a new car. Far and away the best experience I had while car shopping. Barbara was great to work with. They took care of every detail, I highly recommend Balise More
Great Service Dept I've had my Lexus GS 350 serviced at Balise ever since I bought it there over 10 years ago. I've always been happy with the service people I've dealt I've had my Lexus GS 350 serviced at Balise ever since I bought it there over 10 years ago. I've always been happy with the service people I've dealt with. In particular, Adam Dziewit has been great to work with. He's very professional, personable and fair to deal with. Adam is also very knowledgeable about my car. Several weeks ago after returning from a trip, I started my car, which had been sitting in the cold at the airport for several days, and I noticed that my engine light was on. The car ran very rough on the drive home and it was very noisy. I was worried that it was something serious. The next day I called Adam and explained what happened. He asked me some questions about what the car was doing and how it sounded and he pretty much diagnosed the problem over the phone. He said that it sounded like there may have been a carbon buildup and that sometimes after a high mileage car sits idle for a few days pieces of carbon can break off and get trapped in the engine. I'm pretty sure that Adam's diagnosis was right, as the engine light went out on it's own the next day and the car ran smoothly once again. I brought it in for a health check a week later and Adam said that the car was operating as designed. I always feel confident that if I ever have an issue with the car (which is rare) that Adam and the service team will take care of it. More
Excellent people to do business with Leased a 2019 NX for my mom for christmas. Had an excellent experience with Sales Manager, Ed Belisle and sales person, Luis. I am a vendor in the Leased a 2019 NX for my mom for christmas. Had an excellent experience with Sales Manager, Ed Belisle and sales person, Luis. I am a vendor in the industry and this was absolutely a wonderful experience. Balise Lexus stands out because of the people!!! Thank you for helping my sister and I make this a #DecemberToRemember for my mom! :-) More
Great Experience After having every dirty car-dealer trick in the book pulled on me by an unscrupulous Lexus dealer in the Hartford area, it was a real joy to come to After having every dirty car-dealer trick in the book pulled on me by an unscrupulous Lexus dealer in the Hartford area, it was a real joy to come to Balise. There, they gave me a fair offer on my trade and worked out a deal on the car I wanted with no games or tricks. I had the pleasure of dealing with Jim Maiolo whom I had worked with briefly over 40 years ago as my sales person. Love my car and the can do attitude of this dealer. More
Exactly what I was looking for! I walked in to Balise Lexus looking for a newer pre-owned RX350. I talked with the sales consultant about what I was looking for, and he assured me h I walked in to Balise Lexus looking for a newer pre-owned RX350. I talked with the sales consultant about what I was looking for, and he assured me he would be on the lookout. Three days later he emailed me that a car had just been turned in. I went right over, and the car was exactly what I was looking for, with lower mileage than I had expected for a 3-year old vehicle. I am now driving that vehicle. More
Best service ever!!! I had the pleasure of buying a used car from Balise and would recommend them to everyone. I live over an hour and a half away and it was definately w I had the pleasure of buying a used car from Balise and would recommend them to everyone. I live over an hour and a half away and it was definately worth the drive. Everyone is polite and friendly without being pushy. Even though I was only buying a Nissan and not a Lexus they treated me as if I was buying a $100000 car. I wanted to drive away in my car the same day and I arrived at 3:30. They made it happen. I had terrible experiences at the dealerships around me and this visit was so refreshing. Lisa Saulnier More
Exceptional service! If there were more than 5 stars, Balise Lexus would certainly earn them! Everyone was incredibly knowledgeable, helpful, and supportive from beginning If there were more than 5 stars, Balise Lexus would certainly earn them! Everyone was incredibly knowledgeable, helpful, and supportive from beginning to end. I am so thrilled to be the owner of a pre-owned NX! More
Great service for your automobile needs I bought a certified Lexus RC350, and the experience I had with this Dealership was nothing but pleasurable and at eases, everyone helping me in the p I bought a certified Lexus RC350, and the experience I had with this Dealership was nothing but pleasurable and at eases, everyone helping me in the process was organized and professional. Highly recommend this dealership for your auto needs More
Purchased my first Lexus RX450h From the receptionist, salesman, business manager and technician I was treated with respect and professionalism. Blaise should be proud of their peopl From the receptionist, salesman, business manager and technician I was treated with respect and professionalism. Blaise should be proud of their people. Great staff overall. More
5 Star Service I just purchased my first Lexus RX350 and couldn't be happier with the entire experience. Ed Ladika was wonderful to work with, very attentive and pro I just purchased my first Lexus RX350 and couldn't be happier with the entire experience. Ed Ladika was wonderful to work with, very attentive and professional and gave me a fair price. Bill in the business office was a pleasure to work with. I will go back again and again! More