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Balise Lexus

West Springfield, MA

4.9
293 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 293 reviews

January 11, 2022

Great service, very courteous staff. Car was ready in little over an hour as Chris stated More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
December 28, 2021

Chris Hagen #1 all time service advisor! Service area clean and efficiently run. Outstanding waiting area. Topnotch communication throughout repair process! High recommendation!! More

by PNewts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
December 23, 2021

Excellent service as always. Joe Ranzulli is the best in the business Thanks for keeping me safe and the process so easy! More

by Maureen Devine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ranzulli
December 15, 2021

Easy to set up appointment on line; speedy check in upon arrival, and great service More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
December 15, 2021

Great customer service, up front and honest. Service department. Joe is great, let's you know what is going on and what to expect. More

by johncraftsster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe M.
December 05, 2021

Best service ever!!! Moved to this dealership and they never let me down! Chris my advisor puts a whole new level on service!! More

by michelleberube
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
December 04, 2021

This is my second car bought at Balise. Service on my vehicle has been great. Dmitriy has been professional, patient, and very helpful. More

by Annmariekibbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dmitry
December 01, 2021

Personnel are a pleasure to work with, but prices for routine service seem exorbitant. Take a lesson from Audi, they provide you with a video of the work done on your vehicle. More

by Balise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
November 30, 2021

Brought my car in day before service appointment to drop it off: was told they could do it right away! Saved a lot of travel back and forth…very much appreciated! Also, gave me my sticker and washed it😊 More

by Judy Cote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri
November 18, 2021

The Balise Dealership emailed a $50.00 off coupon that could be used for scheduled service. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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