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Balise Lexus

West Springfield, MA

4.9
289 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 289 reviews

February 24, 2022

All of the staff is friendly and gets the job done. Would recommend getting service here. More

by KJ310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
February 17, 2022

Joe Renzulli is very professional, knowledgeable and helpful. The service is timeley and great. I have been a customer for 14 years and would recommend Balise to family and friends. More

by samira.barrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
February 15, 2022

Service is consistently excellent. Have bought several cars from this dealer because of quality and consistency of service. My service rep- Joe Renzulli is outstanding, always helpful More

by Eb3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
February 11, 2022

Very professional, accommodating friendly and helpful. I can get a service appointment when needed. Everything that my Lexus needed and what was done to the vehicle was explained to me. More

by Honda Elijah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
January 20, 2022

I received 30,000 mile maintenance today. For my Lexus RX 350x I asked to have the complimentary vacuum and car wash. I picked up the car and the vacuuming was awful. It looked like it was never vacuumed. I More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Hagen
January 14, 2022

Like always , Chris gave us excellent service!! A person never forget the excellent service received. Thanks Chris for a job well done! Ms Miller More

by gmgm9490
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hagan
January 11, 2022

Great service, very courteous staff. Car was ready in little over an hour as Chris stated More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
December 28, 2021

Chris Hagen #1 all time service advisor! Service area clean and efficiently run. Outstanding waiting area. Topnotch communication throughout repair process! High recommendation!! More

by PNewts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
December 23, 2021

Excellent service as always. Joe Ranzulli is the best in the business Thanks for keeping me safe and the process so easy! More

by Maureen Devine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ranzulli
December 15, 2021

Easy to set up appointment on line; speedy check in upon arrival, and great service More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
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