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Balise Lexus

West Springfield, MA

4.9
293 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 293 reviews

June 08, 2022

The service staff is courteous and professional. Their process for checking in vehicles is very quick and efficient. I have purchased 3 Lexus vehicles from this dealership and each time was a pos More

by stonekeith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli - senior Consultant
May 28, 2022

Joe , as always was quick to take care of Al of my needs and went beyond to handle an additional problem that came up unexpectedly. More

by BRB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
May 26, 2022

Balise lexus takes care of your every need. Your car does not leave until it is perfect. Everyone is very accommodating! In my book it couldn’t be better. More

by maretta.thomsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
May 25, 2022

Excellent, fast service. Considerate and helpful. Always good service . Clean waiting area and very convenient . More

by Laurieella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib
May 11, 2022

I always receive excellent service from Balise Lexus. I will always bring my car there. More

by mecplt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
May 11, 2022

Just had a 5000 mile check up on my Lexus SUV. They did a great and timely job and Joe does an excellent job always. It’s always a pleasure to bring my car into Belise. More

by sjheit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe. Love Joe
April 29, 2022

Service was fine and timely your driver Isaiah is an outstanding young gentleman and Joe the service rep knows his business and knows how to handle his customers thank you More

by marcprinter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe. Isahs?
April 29, 2022

Received excellent service from Balise Lexus! They were prepared when I brought in my car. They made me aware that the service was going to take longer than initially anticipated. Also, my car More

by Nettie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib
April 12, 2022

I always leave it up to Joe Renzulli, best care and excellent service . His new assistant Jimmy adds personality to customer service, they make quite a team. More

by happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli & Jimmy
April 11, 2022

Good and honest about what service is needed and the cost of the service. I have no issues bringing my car in to have it worked on because it will be done right. More

by JimD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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