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Balise Lexus

West Springfield, MA

4.9
290 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 290 reviews

August 09, 2022

The service was excellent. They picked up and returned my car when they said they would. The driver Harry and the service rep Dmitriy Gotlib was very helpful and friendly. It w More

by drjwheeler
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib,and Harry
August 08, 2022

Balise Lexus did a fantastic job - from great customer service to keeping my 2006 IS250 in tip-top driving condition! More

by Pmadden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
August 08, 2022

Courtesy helpful getting us in in a timely fashion. Bring the car back to us cleaner than when we brought it there. Great people to work with. More

by Nonibonni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe anzoli
July 30, 2022

Best Lexus dealership with the best people. Joe was the best. He took care of everything More

by mscagliarini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2022 -

mscagliarini responded

Best dealership around

July 29, 2022

Joe was friendly, efficient and knowledgeable i his handling of my car repair. The resulting repair was reasonable in cost More

by Ahaznett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Remzulli
July 21, 2022

The service appointment, went well. Intake, timely. Call for update, timely. Pick up went smoothly. More

by dawncthomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib
July 18, 2022

Courteous , informative, and prompt. Was able to secure a loner vehicle. All good with service call. More

by dawncthomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy Gotlib
July 15, 2022

Very clean, efficient, courteous and people are well mannered. Work was done in a timely manner. Lounge is comfortable and has refreshments. More

by dwyelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colib Dimitry
July 05, 2022

Chris, the service team and mechanics have always been fantastic… also had great experience with sales folks here. More

by AD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
July 02, 2022

Great communication and great service. Work was done as discussed. Text notices for items to note during service and text when they car was complete. The shop is very clean and your c More

by Tvruggiero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
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