Balise Lexus
West Springfield, MA
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I like that I came right inside the indoor service area. I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the detail I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the details. I was very pleased that I was in and out in a relatively short time and on my way home. More
Dealing with Lexus is a pleasure They are professional, efficient and friendly Everything is checked on my vehicle and also received a car wash! efficient and friendly Everything is checked on my vehicle and also received a car wash! More
My experience with the service department at Balise Lexus was excellent. They are professional, informative and friendly. The area where you wait for your car is clean and inviting. It was a great experience was excellent. They are professional, informative and friendly. The area where you wait for your car is clean and inviting. It was a great experience. More
A shout out to my fabulous Service Consultant, Joe Renzulli, who makes scheduling and servicing my RX450h so easy! Joe is mindful of my time and budget. Thanks also to Drive Manager, Jimmy, for keepin Renzulli, who makes scheduling and servicing my RX450h so easy! Joe is mindful of my time and budget. Thanks also to Drive Manager, Jimmy, for keeping the drive running smoothly. More
Today I was greeted on time by Joe Renzulli a Senior Service Consultant for Balise Lexus. Joe provided me with a loaner vehicle as this was the 20K service. The loaner was a new RX350. My car was servi Service Consultant for Balise Lexus. Joe provided me with a loaner vehicle as this was the 20K service. The loaner was a new RX350. My car was serviced on time as promised and returned to me with the requisite work completed, washed and cleaned inside and out. At all times I was treated courteously and professionally by Joe Renzulli and his team. I was completed satisfied by my experience at Balise Lexus as always. Joe is one of the many reasons why I have been a Balise and Lexus customer for twenty five years. More
Balise Lexus raises the bar for dealerships everywhere. Everything there is sparlking clean and everyone who works there is happy and friendly. It a pleasure to be there. Everything there is sparlking clean and everyone who works there is happy and friendly. It a pleasure to be there. More
Great customer service! Truly went above and beyond. Surpassed all expectations, would definitely recommend to anyone looking for a new vehicle Truly went above and beyond. Surpassed all expectations, would definitely recommend to anyone looking for a new vehicle More
Very responsive to inquiries. The valet service is excellent and the video highlighting what was done to your car during a service check was very helpful. The valet service is excellent and the video highlighting what was done to your car during a service check was very helpful. More