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Balise Lexus

West Springfield, MA

4.9
290 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 290 reviews

November 16, 2024

My experience with the service department at Balise Lexus was excellent. They are professional, informative and friendly. The area where you wait for your car is clean and inviting. It was a great experience More

by Katzstacey6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
October 09, 2024

A shout out to my fabulous Service Consultant, Joe Renzulli, who makes scheduling and servicing my RX450h so easy! Joe is mindful of my time and budget. Thanks also to Drive Manager, Jimmy, for keepin More

by abkg11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
September 30, 2024

Today I was greeted on time by Joe Renzulli a Senior Service Consultant for Balise Lexus. Joe provided me with a loaner vehicle as this was the 20K service. The loaner was a new RX350. My car was servi More

by DPSarnelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
September 30, 2024

Balise Lexus raises the bar for dealerships everywhere. Everything there is sparlking clean and everyone who works there is happy and friendly. It a pleasure to be there. More

by ☆RANCHO_D€£UX€☆
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah , Dave, and a really good service drive coordinator ( sorry forgot his name )
September 28, 2024

Great customer service! Truly went above and beyond. Surpassed all expectations, would definitely recommend to anyone looking for a new vehicle More

by Kgrabowski
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
September 22, 2024

Very enjoyable experience, bill and Chris and Barbara where very professional and enjoyable to work with More

by Joey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Bill and Barbara, Giovanna Bacchiocchi
August 28, 2024

Very responsive to inquiries. The valet service is excellent and the video highlighting what was done to your car during a service check was very helpful. More

by Mauigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Giovanna Bacchiocchi
August 07, 2024

Very professional, explained what they were about to do, if any other problems were to be resolved, he would inform me. No new issues, when I met before leaving, he discussed what we need to be aware More

by stevebuzzelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service department
August 03, 2024

Thank you for letting me trust that the job is well done. Wonderful service! Friendly and helpful!. Thank you all More

by Ufymon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
July 20, 2024

Love my vehicle and Great service! I would highly recommend Balise for your Lexus purchase. More

by fhlhero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
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