Balise Hyundai of Fairfield

I have Jason to thank for his professionalism and excellent customer service. Thank you. He is very kind. Thank you Hyundai of Fairfield for having such nice employees. excellent customer service. Thank you. He is very kind. Thank you Hyundai of Fairfield for having such nice employees. More

They sold me a truck with the engine knocking, so I canceled the deal and went in to get my $4000 back.they told me to dispute the charges with my bank and I asked for a receipt to give to my bank s canceled the deal and went in to get my $4000 back.they told me to dispute the charges with my bank and I asked for a receipt to give to my bank saying they would refund me. Then one of the guys begins giving me grief so I say hey do I have to involve the authorities he begins to curse and call me a nut job. I then ask whats his position there and turns out he was the GM. The GM lied about his position there's taking he was head janitor, insulted a combat veteran calling me a nut and cursing and storming off he hide in a glass office. The sales manager Dennis and salesperson Dan lied about his name calling him "Scott" and they said he was the lease manager and told me I didn't want to do this. It wasn't until I asked another salesperson his GMs name and he said Robert Serrano. They also tried to sneak a 2100 dollar extended warranty into my deal . Im reporting this to Hyundai Corporate and the owners of Balise. More

Poor customer service Buying a used Hyundai, it was if we were an inconvenience. Not willing to negotiate or offer any extras even though we waited 3 weeks for them to get Buying a used Hyundai, it was if we were an inconvenience. Not willing to negotiate or offer any extras even though we waited 3 weeks for them to get title. More

Experience with the sales team was poor at best. Drove down 1.5hrs to see a pre-owned vehicle on a scheduled appointment, and they didn’t have the keys to the vehicle. So I couldn’t test drive the vehicle down 1.5hrs to see a pre-owned vehicle on a scheduled appointment, and they didn’t have the keys to the vehicle. So I couldn’t test drive the vehicle. On top of that, the pics online did not show the hideous condition the vehicle was in, both interior and exterior. Should’ve guessed there was a catch since the vehicle was in the market for over 100 days. What a waste of time! More

Balise has had my mom's car since Tuesday. They're service department, customer service personnel didn't keep my mom informed on her car status at all. We had to constantly call and chase them for a service department, customer service personnel didn't keep my mom informed on her car status at all. We had to constantly call and chase them for answers and received no return calls for voicemails we left and I am very disgusted. They constantly leave this department un manned. More

Genesis Purchase Eli and the managerial staff were all very helpful! We came in for an oil change and left with a beautiful Genesis! Great customer service Eli and the managerial staff were all very helpful! We came in for an oil change and left with a beautiful Genesis! Great customer service More

Unprofessional salesperson Do not go to this dealership. I had the misfortunate of working with Joe (salesman). Came to return my lease and he was less than unprofessional. Not Do not go to this dealership. I had the misfortunate of working with Joe (salesman). Came to return my lease and he was less than unprofessional. Not only did he cop an attitude with me right away but he proceeded to be rude and use profanity while I was working with him. He was hardly helpful and made me feel uncomfortable. I will never step foot into that dealership again because of the unpleasant experience that I had encountered with him. More

Scammer! Bought a CPO car from them and found it's not CPO. Shoppers be aware. This dealership is a scammer! I bought a Certified Pre-Owned 2013 Hyundai Sonata from them in September 2016. In 2018 I found th Shoppers be aware. This dealership is a scammer! I bought a Certified Pre-Owned 2013 Hyundai Sonata from them in September 2016. In 2018 I found the car is never a Certified Pre-Owned car in Hyundai's system. It's just a regular used car with no warranty what so ever. Contacted the dealership with all the evidence I have including buyer's guide showing the car is Certified Pre-Owned. They never admit their fault and claim "I am not sure if you opted not to get the car certified". Had to refer to an attorney to get the problem fixed. The manager there even pretend to be a customer and leave five star review on cars.com! Save your life and stay away from Balise Hyundai of Fairfield. More

They are not honest They mailed a flayer at my address and my numbers matched the wining numbers, when I went there and told them he asked if I want to trade my old Hyund They mailed a flayer at my address and my numbers matched the wining numbers, when I went there and told them he asked if I want to trade my old Hyundai and I said no not now because I just finished my 7 year loan and the car is not in a good shape unfortunately because is Hyundai I didn’t know is not a good car. I was paying 360 dollars a month for seven long years Then the guy didn’t give me $100 that I had won, he give $5 dollars torget gift card and he was not nice about it. I paid $ 26,000 dollars and they lied about $100. Dishonest car and dishonest service. More

Decetfull flim flam artists. Do not visit this dealership. These are the people that give car dealers a bad reputation. I went in purchase a "Balise certified, accident free" ve Do not visit this dealership. These are the people that give car dealers a bad reputation. I went in purchase a "Balise certified, accident free" vehicle. I had never purchased a vehicle from a dealership before. I negotiated a purchase price with financing and a $5000 down payment. At signing the numbers didn't seem to reflect the price. The sales manager was called in an on a separate piece of paper 'went over the numbers"can. Essentially he flim flammed me out of the down payment. I will be contacting the state attorney general office. They wanted me out of there so fast before I could come to my senses that they took took the plates off my trade in, put them on the new car and said all the paper work was in the envelope. I drove home not knowing that the car was NOT LEGALLY REGISTERED. Days later I get a call from the sales woman asking how I was going to register the car. Apparently I had been driving around for almost a week in an unregistered car. In addition they only gave me one proximity key. When I asked about the second key (all cars have two keys) David Walton the sales manager desmissally said "go online and buy one for $30. . These proximity keys are $300! They had my money, now they just wanted me gone. I was having snow tires put on at the time and the shop showed me that there was repaired damage to the right front end and one of the rear struts was busted. Apparently their Balise certified means only that the vehicle can be driven off their lot. OK, my bad for letting myself get taken. These people WILL CHEAT YOU if they can. BEWARE! More