Balise Hyundai of Fairfield

Sales staff was fine. However on top of an oil change taking 2 hours on my second visit for oil change I called to schedule it and was told by women on phone that my appoi However on top of an oil change taking 2 hours on my second visit for oil change I called to schedule it and was told by women on phone that my appointment would include oil change , tire rotation and most off all I told her drivers side vents blew out hot air and passenger side cold.... in the HEAT of summer , I was scheduled for like 5 days for oil change and to look at air conditioning issue. I arrived at dealership after driving an hour and was told sorry it would take a half day to service the car and not 2 hours!!!!! So I need to schedule another service time and just have oil done and drive around with in a steaming hot car thats just a year old. Not okay! The person who scheduled me gave wrong info and cost me time and discomfort. I used Fairfield for service because I purchased car there. Will be using Watertown Hyundai now for service surely they are more put together over all. More

Darius was not a customer friendly finance manager. He should be replaced. Chris was great He should be replaced. Chris was great More

Service dept. top notch. Excellent response time and technical work. And very good people too. top notch. Excellent response time and technical work. And very good people too. More

On my recent visit to the dealership it was a pleasure meeting your sales representative Mrs Williams ( Tresha ) she was very professional to answer all my questions and meet all my needs .Thanks for all meeting your sales representative Mrs Williams ( Tresha ) she was very professional to answer all my questions and meet all my needs .Thanks for all your diligent work to make me be a satisfied customer . More

I came here for regular service and check a noise from the car when accelerating which i explained may be coming from the muffler. These were in my reason for bringing the car in during reservation. Upon the car when accelerating which i explained may be coming from the muffler. These were in my reason for bringing the car in during reservation. Upon checking Advisor (omar) who was already irrate with another customer ahead of me approached without compassion, and saw why i was there, he immediately said "i dont know, whats wrong with your car but it will take a while and will cost you $200 just to look at it"... For real!?!... I was expecting a more constructive response of, we'll look at it and I will let you know...Not selling me already something that we still dont know. I came back to Balise hyundai of fairfield because I hated Hyundai keys of milford (see another review where they lie on repairs that were paid but did not do it (wheel alignment). I guess all Hyundai dealership are like these. No compassion and lack of customer service. Im not asking for free, but at least help customers figure out how to fix a Hyundai Car issue!!!! . My next care will definitely be not a Hyundai... Service sucks!!!! More

If you live out of state, DON'T COME HERE! They insisted I complete my DMV registration w/ them...then almost a month later, I didn't have my license plate. Once I received it (after calling) They insisted I complete my DMV registration w/ them...then almost a month later, I didn't have my license plate. Once I received it (after calling) they spelled my name wrong! Also, be ready for them to SELL SELL SELL all the extras, even if you don't want them. Not a great experience. More

Friendly, easy on pressure, listened to what I was looking for. Our salesman, Andy, was wonderful! looking for. Our salesman, Andy, was wonderful! More

Excelente servicio Gracias a Daniel Vargas por todo lo que has echo por nosotros y mi familia que has echo por nosotros y mi familia More

I bought a used car. There’s some good and some bad. My last feeling was bad. Very good and efficient sales: car was ready when I got there, negotiation were respect There’s some good and some bad. My last feeling was bad. Very good and efficient sales: car was ready when I got there, negotiation were respectful and quick (Michael Vittolo). Very bad: I show up on time to pick up the car. 10 minutes to finalize paperwork. 90 minutes to get plates and registrations done (short staff). I had family from out of the country waiting for me for dinner. Very bad: “Maintenance required” was lit up. I noticed at home. I guess the service department did not do their last checks to ensure not wasting clients’ time Dealer was closed. Had to come back, again, while out the country family was in town, to get the maintenance warning taken care of. 90 minutes. 3.0 hours lost of my precious time with family I never see due to bad management. Again Michel Vittolo was great in sales. I’m sure he will get promoted to GM soon. More