Balise Hyundai of Fairfield

I purchased a G80 Genisis from this dealership with 6000 miles on the car. Being an out of state resident I relied on Charles Goldstein, New Car Sales Manager, who claims he inspected the car. Charles sa miles on the car. Being an out of state resident I relied on Charles Goldstein, New Car Sales Manager, who claims he inspected the car. Charles said the car was in “new condition”. The car was delivered to me. The following day I walked out of my office and with the sunlight in a different direction I noticed significant hail damage to the hood of the car. I called Charles and told him of the damage. He requested pictures of the damage which I sent. I was informed by Charles the car was fine when he dropped it off. I requested to speak with a higher manager which Charles said he would arrange. To date no call back after multiple phone calls. I can only say be aware if you choose to do business with these folks. They are not dealing from the top of the deck. More

Roberto service advisor was prompt and courteous. Service team is first class. I wish there was a car wash on site. I am very happy. team is first class. I wish there was a car wash on site. I am very happy. More

I can not express my dissatisfaction with this dealership loud enough. Horrible dealership with very unhappy employees, maybe why dealership is so bad. Never will buy a Hyundai again. loud enough. Horrible dealership with very unhappy employees, maybe why dealership is so bad. Never will buy a Hyundai again. More

Horrible service department. Faulty engines....BUYER BEWARE, Our auto was two years old and its been in the shop for 2.5 months waiting for a new engine. No loaner cars. Very poor customer service. BEWARE, Our auto was two years old and its been in the shop for 2.5 months waiting for a new engine. No loaner cars. Very poor customer service. More

Jason did everything that I asked for service on my 2019 Tucson. I asked for a time to for pick and it was ready before my requested. Great working with Jason. Tucson. I asked for a time to for pick and it was ready before my requested. Great working with Jason. More

I have Jason to thank for his professionalism and excellent customer service. Thank you. He is very kind. Thank you Hyundai of Fairfield for having such nice employees. excellent customer service. Thank you. He is very kind. Thank you Hyundai of Fairfield for having such nice employees. More

They sold me a truck with the engine knocking, so I canceled the deal and went in to get my $4000 back.they told me to dispute the charges with my bank and I asked for a receipt to give to my bank s canceled the deal and went in to get my $4000 back.they told me to dispute the charges with my bank and I asked for a receipt to give to my bank saying they would refund me. Then one of the guys begins giving me grief so I say hey do I have to involve the authorities he begins to curse and call me a nut job. I then ask whats his position there and turns out he was the GM. The GM lied about his position there's taking he was head janitor, insulted a combat veteran calling me a nut and cursing and storming off he hide in a glass office. The sales manager Dennis and salesperson Dan lied about his name calling him "Scott" and they said he was the lease manager and told me I didn't want to do this. It wasn't until I asked another salesperson his GMs name and he said Robert Serrano. They also tried to sneak a 2100 dollar extended warranty into my deal . Im reporting this to Hyundai Corporate and the owners of Balise. More

Poor customer service Buying a used Hyundai, it was if we were an inconvenience. Not willing to negotiate or offer any extras even though we waited 3 weeks for them to get Buying a used Hyundai, it was if we were an inconvenience. Not willing to negotiate or offer any extras even though we waited 3 weeks for them to get title. More

Experience with the sales team was poor at best. Drove down 1.5hrs to see a pre-owned vehicle on a scheduled appointment, and they didn’t have the keys to the vehicle. So I couldn’t test drive the vehicle down 1.5hrs to see a pre-owned vehicle on a scheduled appointment, and they didn’t have the keys to the vehicle. So I couldn’t test drive the vehicle. On top of that, the pics online did not show the hideous condition the vehicle was in, both interior and exterior. Should’ve guessed there was a catch since the vehicle was in the market for over 100 days. What a waste of time! More

Balise has had my mom's car since Tuesday. They're service department, customer service personnel didn't keep my mom informed on her car status at all. We had to constantly call and chase them for a service department, customer service personnel didn't keep my mom informed on her car status at all. We had to constantly call and chase them for answers and received no return calls for voicemails we left and I am very disgusted. They constantly leave this department un manned. More