Balise Hyundai of Fairfield

Exceptional Customer Service Worked with a wonderful sales representative Phil when buying our new Tucson. He took his time with us, answered all our questions and made our whole Worked with a wonderful sales representative Phil when buying our new Tucson. He took his time with us, answered all our questions and made our whole process enjoyable and so Exciting. The dealership was very professional and I would highly recommend this dealership to any of my friends and family. More

Rude dealership avoid The Sales Mgr was the most rude & disrespectful person I have ever encountered at a car dealership. Unprofessional & inappropriate to say the least. The Sales Mgr was the most rude & disrespectful person I have ever encountered at a car dealership. Unprofessional & inappropriate to say the least. It was a very disappointing experience since I have been a loyal customer to the dealership. They lost my business and they don't deserve yours. More

new car I went to Fairfield Hyundai looking for a car and been to other dealers no other dealers could come close to my shopping experience at the Fairfield I went to Fairfield Hyundai looking for a car and been to other dealers no other dealers could come close to my shopping experience at the Fairfield dealer was great the staff was very helpful and the customer service was outstanding and I walked away with a new car I would highly recommend anyone looking for a used or new car to go there. thanks to everyone for all the help Alicia Singh More

It's a good place to go if you are looking to buy TODAY, didn't do any car research, and like being sold stuff in the typical "here's your crappy offer where we highlight the monthly payments rather TODAY, didn't do any car research, and like being sold stuff in the typical "here's your crappy offer where we highlight the monthly payments rather than the actual price you're paying, oh let me go see the manager" rigamarole games. If that's your thing, enjoy. I prefer working with people who respect my words. These guys are desperate for sales and it shows. I made it abundantly clear when I went in that I would not be getting a car that day and if they didn't want to do a test drive with me for that reason that was fine. But that was too hard for Fairfield Hyundai to respect and they immediately start and continue with the monthly payment hype and the "what's it gonna take to get you into this car today." Just completely ignored what I said. It's simple, if you can't respect that, I'm not doing business with you. It's a shame, I liked the car but show me a modicum of respect and I might've bought from you. More

On October 7,2013 I went out to start my car and it did not start. I called AAA for roadside assistance. Once they arrived I explained that my car wasn’t starting, I was “low” on gas (It said 33miles until not start. I called AAA for roadside assistance. Once they arrived I explained that my car wasn’t starting, I was “low” on gas (It said 33miles until empty), but as I tried starting my car he shook his head and said that it doesn’t sound like I am out of gas, that it actually sounds like the timing belt wasn’t working properly due to the whining sound the car was making. In disbelief I asked him again if it was possible it could just be my gas, he said no. I then decided to call Hyundai Roadside Assistance to have them tow my car to the Hyundai dealership where I purchased my vehicle in Fairfield, CT. I called the dealership and made them aware of what was going on. I spoke with the service manager, and he said he highly doubts it is the timing belt, but he will take a look when it arrives. I asked if I should ride along with the vehicle so that I could use a loaner car while my car was being serviced. He said ,”there were none there for me to use! I would have to be without a car. The dealership has 4 loaners, and they are all out. He didn’t “expect” this to happen and didn’t set one aside for me.” He was very rude. Once the car arrived he said my car started right up and that it was just low on gas. So, at this point I am frustrated because I would NOT have towed my car to Fairfield to be serviced if it was just low on gas. The tow truck driver said he couldn’t tow the car back and Hyundai Roadside Assistance said they wouldn’t allow that to happen either because there is nothing wrong with the car. Now, I am stuck with no car and no way to get to Fairfield which is 30 minutes from my home. I finally find a ride to Fairfield and let the dealership know that I will be there before they close at 8pm. I arrive at the dealership at approximately 7:35pm and the lights are off and front doors are closed. I look in the window and see my keys sitting on a desk in the showroom. WONDERFUL. I head to the back to look for my car and find it, left unlocked! Now, I am really upset because this shouldn’t be happening. I called the customer service number and was speaking to an associate as I notice that the service door is cracked open and unlocked. We open the door and start calling out hello, to see if anyone is still inside. No answer. As we are talking to Kathleen I let her know that we will try to walk thru the dealership to retrieve my keys from the showroom. Indeed the doors to the front showroom are unlocked and I am able to get my keys. Not only were my keys lying out, there were about 15-20 sets of keys out and piles of paperwork were out in the open. Someone could have stolen a lot of cars at the dealership that night. Thank goodness I was the one there and not someone else. I then asked to speak with someone higher up in customer service and got transferred to a case manager at Hyundai. He said he couldn’t believe this was the case but that there really was nothing he could do because all of the dealerships are franchised. REALLY? I received a case number.The next day I call Fairfield Hyundai and ask to speak to a manager, the send me to the sales manager whom I left a message for. I didn’t receive a call back, so I called back again and asked to speak with the manager. I said who I was and explained what had happened last night when I went to pick up my car from them. He said there MUST have been someone there, that they wouldn’t just leave the door open. Proceeded to call me an idiot, and that I was just trying to blame someone because my car ran out of gas. He said I wasn’t even a customer of theirs and that they had a hard time even finding me in the system. He also said he had to go into my car and look at my car registration to find out who I was. Well, that’s funny because my registration and insurance cards were in my pocketbook with me. I bought my car from that dealership and also have had two oil changes within this past year at the same dealership. I can not believe the audacity of the service manager and do not want anything to do with that dealership or Hyundai in general. This is unacceptable and I will not tolerate being treated this way. I have pictures of what we found at the dealership, and how we were able to walk in and retrieve my keys. I am furious. More

Completely unhappy! It took me 8 hours and multiple trains to get to this dealership because they had the EXACT car I wanted. Dealing with Dave, the online sales manager for the week prior was pleasant trains to get to this dealership because they had the EXACT car I wanted. Dealing with Dave, the online sales manager for the week prior was pleasant, and I was looking forward to a smooth finalization. It then took the dealership 56 days to complete a 10 registration process, resulting in parking my brand new car and having to find a way to work. No one would take any sort of responsibility or initiative to solve the problem. I was very nice during this process, forward and to the point, but I kept my cool, and tried to help in figuring out where the ball was dropped. The General Sales Manager, Michael Riccelli, never returned my calls, and the overall communication from the staff was beyond limited, and for the most part, lies. Fairfield Hyundai fails at customer service, follow up, and follow through. Id never recommend them. More

Great experience! The sales consultant, Henley, was polite, professional, and patient, without the usual sell-at-all-cost attitude. I would highly recommend this dealership. polite, professional, and patient, without the usual sell-at-all-cost attitude. I would highly recommend this dealership. More

I came to Fairfield Hyundai not knowing what to expect and was impressed more than any other buying experience before. There was no pressure and Phil was so kind and knowledgeable and made my purchase ver and was impressed more than any other buying experience before. There was no pressure and Phil was so kind and knowledgeable and made my purchase very enjoyable. The Sales Manager Dave was so professional and brought all of his professionalism to the table from the very beginning. The owners should rest comfortably knowing that their store has a great guy in Dave at the helm. I am so happy with my purchase and owe it all to Fairfield Hyundai who made my experience so wonderful. More

I came to Fairfield Hyundai expecting nothing as I was unemployed. I sat down with Ryan and explained that I was unemployed and and my former lease was ending. I further stated that I needed to have pay unemployed. I sat down with Ryan and explained that I was unemployed and and my former lease was ending. I further stated that I needed to have payments lower that what I had. He jotted down some information then went and spoke with the owner. The owner came over to us and introduced himself then stated he could get us into a brand new 2013 Sonata for a lease payment of $17.00 less then my last lease. Now you may think this is small potatoes, but other car companies were in the same ball park as my former lease and the car being offered was not even a 2013. I was very happy with my results and I would go back there on future leases. More

Great service, very knowledgable people with no hassle. We leased a veloster and are very happy with it. Ryan Olphonce was very nice and knowledgable We leased a veloster and are very happy with it. Ryan Olphonce was very nice and knowledgable More