Balise Hyundai of Fairfield

When I purchased a 2023 Genesis GV80 a couple months ago I gave this dealership a poor rating because of a couple of issues which took place at the time of purchase. Within days of posting the poor rating, I gave this dealership a poor rating because of a couple of issues which took place at the time of purchase. Within days of posting the poor rating, I received a call from a Sales Manager at Balise Hyundai of Fairfield, who apologized for the issues which occurred, and asked me if there was anything he could do to "make things right". I told him there were a few scratches on the car which I would have liked not to be there. He told me to bring the car in and he would have the scratches removed/painted, and that I would be provided with a loaner car while my car was in the shop. I was amazed that he was doing this favor for me, as I know of few dealerships who would be this generous. Balise had my car for two weeks, but all the while I was driving a brand new 2026 GV70, and enjoying it. When I came to pick up my car, it was sitting on the showroom floor and looked as new as any of the 2026 models that it shared the floor with! Amazing. If you're going to purchase a Hyundai or a Genesis, I HIGHLY RECOMMEND THIS DEALERSHIP. They are knowledgeable, honest and professional, all you could ask for from a car dealership. More

Sales staff was fine. However on top of an oil change taking 2 hours on my second visit for oil change I called to schedule it and was told by women on phone that my appoi However on top of an oil change taking 2 hours on my second visit for oil change I called to schedule it and was told by women on phone that my appointment would include oil change , tire rotation and most off all I told her drivers side vents blew out hot air and passenger side cold.... in the HEAT of summer , I was scheduled for like 5 days for oil change and to look at air conditioning issue. I arrived at dealership after driving an hour and was told sorry it would take a half day to service the car and not 2 hours!!!!! So I need to schedule another service time and just have oil done and drive around with in a steaming hot car thats just a year old. Not okay! The person who scheduled me gave wrong info and cost me time and discomfort. I used Fairfield for service because I purchased car there. Will be using Watertown Hyundai now for service surely they are more put together over all. More

Darius was not a customer friendly finance manager. He should be replaced. Chris was great He should be replaced. Chris was great More

Service dept. top notch. Excellent response time and technical work. And very good people too. top notch. Excellent response time and technical work. And very good people too. More

On my recent visit to the dealership it was a pleasure meeting your sales representative Mrs Williams ( Tresha ) she was very professional to answer all my questions and meet all my needs .Thanks for all meeting your sales representative Mrs Williams ( Tresha ) she was very professional to answer all my questions and meet all my needs .Thanks for all your diligent work to make me be a satisfied customer . More

I came here for regular service and check a noise from the car when accelerating which i explained may be coming from the muffler. These were in my reason for bringing the car in during reservation. Upon the car when accelerating which i explained may be coming from the muffler. These were in my reason for bringing the car in during reservation. Upon checking Advisor (omar) who was already irrate with another customer ahead of me approached without compassion, and saw why i was there, he immediately said "i dont know, whats wrong with your car but it will take a while and will cost you $200 just to look at it"... For real!?!... I was expecting a more constructive response of, we'll look at it and I will let you know...Not selling me already something that we still dont know. I came back to Balise hyundai of fairfield because I hated Hyundai keys of milford (see another review where they lie on repairs that were paid but did not do it (wheel alignment). I guess all Hyundai dealership are like these. No compassion and lack of customer service. Im not asking for free, but at least help customers figure out how to fix a Hyundai Car issue!!!! . My next care will definitely be not a Hyundai... Service sucks!!!! More

If you live out of state, DON'T COME HERE! They insisted I complete my DMV registration w/ them...then almost a month later, I didn't have my license plate. Once I received it (after calling) They insisted I complete my DMV registration w/ them...then almost a month later, I didn't have my license plate. Once I received it (after calling) they spelled my name wrong! Also, be ready for them to SELL SELL SELL all the extras, even if you don't want them. Not a great experience. More

Friendly, easy on pressure, listened to what I was looking for. Our salesman, Andy, was wonderful! looking for. Our salesman, Andy, was wonderful! More

Excelente servicio Gracias a Daniel Vargas por todo lo que has echo por nosotros y mi familia que has echo por nosotros y mi familia More