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Bakersfield Hyundai
Bakersfield, CA
2,540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,540 Reviews of Bakersfield Hyundai
Verified Customer
June 23, 2023
Did not communicate throughout service, had appt at 10:45am and kept checking link about updates about my service and remained at checkin the entire day. Finally a little before 5pm I was told, only be 10:45am and kept checking link about updates about my service and remained at checkin the entire day. Finally a little before 5pm I was told, only because I messaged them, that my car was done but that they close at 6pm so I wasn’t able to pick up my car until the next morning because of not receiving confirmation and sufficient time to pick up my vehicle. Throughout the day hours after my appt I would text to check in and I was just told my car had not even been pulled in yet. Have been to Hyundai a few times now with appts and end up having to wait over 4-5 hours for servicing. More
by mariecruzmiranda
Employees Worked With
David Clark
June 21, 2023
Perfect experience. Knowledgeable, helpful, and friendly. The staff made us feel like family. Love our ioniq6. We are return customers. Jaime, Manu, Vanessa and Knowledgeable, helpful, and friendly. The staff made us feel like family. Love our ioniq6. We are return customers. Jaime, Manu, Vanessa and Jose are an asset to your company More
by PLACENA17
Employees Worked With
Manuel and Vanessa in sales. They are an asset to your company , Jose Aguilar, Astred Garcia, Jaime Quintana
June 19, 2023
Adrienne was very professional and answered all my questions. However, I was not completely happy with my service. I made an appointment for 7:30 am and was not notified of the status of my car until questions. However, I was not completely happy with my service. I made an appointment for 7:30 am and was not notified of the status of my car until I called and texted Adrienne. I called several times and was told my vehicle has not been inspected yet. I finally texted Adrienne around 2 pm to get an update on my vehicle. She replied an hour later stating that they are extremely busy servicing other cars from last week and they will get to everyone's car accordingly. I wish she had communicated that they would be keeping my car all day due to them being behind when I dropped off my vehicle that morning so I could have made transportation arrangements. I was really frustrated that I made an appointment two weeks prior and my car was not inspected until the end of the day. Once my car was inspected Adrienne notified me and explained the issues with my vehicle and set me up with a rental car for the amount of days it took them to repair my vehicle. More
by rios.madeline72
Employees Worked With
Adrienne Zepeda
