
Baker Nissan
Houston, TX
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1,311 Reviews of Baker Nissan
Friendly, professional, efficient, I had a wonderful experience from the beginning to the end. Everyone was friendly and made me feel at ease. The selection of cars was great, colors I had a wonderful experience from the beginning to the end. Everyone was friendly and made me feel at ease. The selection of cars was great, colors to ones heart desires. I had Noe Guerro and he worked diligent to make me happy. He was very familiar with the car and took his time to make sure I was happy. The experience and knowledge of financial requirements of the financal staff Mr. Scott was on point he worked deligently to get me the best deal to save me as much money as possible. More
Great service experience ! They always take great care of all my vehicles! Went in for an oil change and they even took care of my recalls. ! They always take great care of all my vehicles! Went in for an oil change and they even took care of my recalls. More
Outstanding Customer Service I took my Nissan Sentra to Baker Nissan with a problem in one of my tires. My service Advisor Shaun Hazeley who always gives me VIP assistance took c I took my Nissan Sentra to Baker Nissan with a problem in one of my tires. My service Advisor Shaun Hazeley who always gives me VIP assistance took care of my problem in the most professional way. As usual, Shaun did an outstanding job taking care of me and I was on my way back home happily very soon that day. I am very pleased and blessed to be assisted by Shaun every time I take my Nissan cars to Baker Nissan. More
TERRIBLE/GREAT Picked out a Pathfinder, they were willing to work with us, we made a deal, paperwork was signed. They offered me a rental to have leather put in the Picked out a Pathfinder, they were willing to work with us, we made a deal, paperwork was signed. They offered me a rental to have leather put in the vehicle and to resolve the radio issue. ***Radio issue: Sales MANAGER promised all the vehicles have Bluetooth audio, we didn't find out that it does not have Bluetooth audio until AFTER paperwork was signed. He promised to fix the issue.*** I've spent more time in a rental than in my new vehicle I bought over a week ago. I've been promised the vehicle will be ready for pick up on several occasions by the sales manager Todd Bates doesn't return calls, doesn't know about the vehicles, promises the world when he can barely give a handshake. I wouldn't let them sell my worst enemy a vehicle. John Hill, nice guy, decent knowledge about the vehicles (I guess). Only heard from him because there was a discrepancy in the payoff amount on our trade-in and he wanted me to pay it. The delivery services personnel, Haley is AMAZING!!!! She has been our main contact on all things about the vehicle. She is keeping a fire lit under Todd and letting other management know what is going on. Finance guy Felipe was AMAZING!!! More
Service maintenance I brought my Frontier in for oil change and tires rotation. They also did the Multiple Point Inspection while I was there to let me know what needs to I brought my Frontier in for oil change and tires rotation. They also did the Multiple Point Inspection while I was there to let me know what needs to be done in the future. The staffs were really helpful and courteous. More
Mission accomplished at Baker Nissan I was really surprised in a good way when Baker Nissan was able to get me approved for a new car. My credit isn't that great, but salesman John Hill I was really surprised in a good way when Baker Nissan was able to get me approved for a new car. My credit isn't that great, but salesman John Hill was very professional and treated my family like royalty. We got a good deal on our trade in, and with just a little money down, we drove off in new Rogue that we can depend on for years to come. I will recommend John to all my friends. He is very patient and helpful. More
My "Go To" Dealership I've just leased my 3rd vehicle from the great team at Baker Nissan and as usual it was a pleasure doing business with these guys!!! My contact Shawn I've just leased my 3rd vehicle from the great team at Baker Nissan and as usual it was a pleasure doing business with these guys!!! My contact Shawn Kennedy, who I've known for several years and is an expert on used vehicles, put me in touch with the most awesome salesman Sammy Vela who helped me with my lease vehicle. He went above and beyond to make sure I found exactly what I was looking for. Rodney Crow was instrumental in making sure I got the perfect deal...and a great deal he gave me!!! When signing, all my questions were answered and details of the deal explained. Gio walked me through how everything functions on my new Rouge; he even took the time to sinc my phone via Bluetooth before I drove off :-D I can't say enough about how easy they made this experience....and it was super quick. I'm quite sure...as in the past...they'll see me on my next car shopping trip. Thank you guys for always taking such great care of me!!!! Shout out to Carl Baker for always being so welcoming, friendly and helpful!!! More
Great Customer Service! The Best service I have received at a car dealership. Everyone is very professional and courteous all the way down to the courtesy shuttle driver. The Best service I have received at a car dealership. Everyone is very professional and courteous all the way down to the courtesy shuttle driver. More
Maintenance/ repair service I went for my usual oil and filter maintenance for the 2nd time this year. I inquired about repair service for my windshield washer tank. So, the firs I went for my usual oil and filter maintenance for the 2nd time this year. I inquired about repair service for my windshield washer tank. So, the first disappointment was that the car had to stay overnight for a repair that takes 30 minutes. The second disappointment came later when the sales representative assisting me walks up with print outs telling me what my car "may need repaired or serviced". He was going by the history of service in the computer not by a well inspected vehicle. My third disappointment was when I finally made it to my vehicle. The sensor for low tire pressure was on when I arrived. To my shock it was still on when I received my car. More
Happy!!! Mr. Hill provided the most professional experience that had ever experienced. I will definitely recommend Mr. Hill to all my acquaintances. Thank you Mr. Hill provided the most professional experience that had ever experienced. I will definitely recommend Mr. Hill to all my acquaintances. Thank you very much!!! More