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Baker Nissan

Houston, TX

4.8
1,272 Reviews
Call Dealership (832) 604-3466
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19630 Northwest Freeway

Houston, TX

77065

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1,272 Reviews of Baker Nissan

December 20, 2024

Great service. Knowledgeable service reps. Kept me informed. Courteous. I feel my car is well taken care of. More

by Johndbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet Medina
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December 18, 2024

I learned about Baker Nissan from a friend. The service I experienced is more than I expected. The group I had was so heart warming. By God's grace and mercy, they made me feel like family and More

by slitadraper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Smith, Emmanuell Luna, Brad Baker, Diane Ellis, Kene Abiakam
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December 17, 2024

The service was exceptional, thanks and professional . I will not hesitate to recommend Baker Nissan to friends and family in the future. More

by emmanuelnwokobia60gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden McCruse
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December 07, 2024

Everything went great! Very well done and satisfied with my service. I will return again. More

by Frlyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiee Govea
Report | Print
Dec 12, 2024 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

Great customer service , My service advisor Rolando always goes above and beyond and beyond for his clients . More

by carlosmtz7511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo , Amiee Govea
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Dec 12, 2024 -

Baker Nissan responded

we appreciate you taking the time to leave us this feedback.

December 04, 2024

The service was excellent the service associate was very knowledgeable and very helpful. I had a great experience. More

by maggied44maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Dec 06, 2024 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 30, 2024

I've been a long time Baker Nissan customer and I have to say this visit was by far the worst experience I've had. I don't know what happened to the customer service, but it just wasn't there. To make matter More

by de
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Report | Print
Dec 05, 2024 -

Baker Nissan responded

Hi De , We understand this situation is frustrating that is why we presented the Diagnoses for the Radio at no charge so we can properly identify why the Radio is not functioning , oil changes do not require any interaction with the radio unit as we also discussed . WE strive to take care of every customer and maintain their continued business and if at any time we are at Fault we will make it right we hope to have you come for the diagnoses and get you taken care of . Please feel free to call us if you would like to discuss anything further

Dec 05, 2024 -

de responded

Yes, while you all did offer to diagnose the cause for the radio not working at no charge to me, this only came after I stated I would not be paying for the diagnostic test after being told I would have to. Additionally, I did call to reschedule however I was placed on hold for so long that I had to end the call and when I called back I was asked to hold yet again and at that time I asked if I could leave a message which I did and did not receive a return call. The offer does not take away from the fact that I brought in my vehicle with no issues to the radio and when my vehicle was returned to me it no longer worked. While I am fully aware that a routine oil change should not require any interaction with the radio the fact remains that every time I have come in for an oil change my radio is powered off when I receive it back and there have been times where I’ve had to reset the channels. There have also been multiple times you all failed to reset the oil maintenance light after an oil change which is an indication of a rushed job or lack of care to fully complete the job and shows negligence. The only thing I am at fault for is not making a big deal out of these small things which has now turned into a big problem leaving me with a non-working radio that I know you all will not take fault for despite saying if you all are at fault you’ll make it right.

November 28, 2024

Service writer was courteous and polite. I had an appointment and waited for the work to be done. More

by carolyn.dawdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet Medina
Report | Print
Dec 04, 2024 -

Baker Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 24, 2024

I am very disappointed with my unpleasant experience with Baker Nissan. Recently, I unknowingly purchased a used vehicle with major issues.. they refused to compromise with me. My experience with customer se More

by Rodeylove
Recommend Dealer
No
Employees Worked With
Diane Ellis, Axel Sanchez, Travis Stewart
Report | Print
Dec 12, 2024 -

Baker Nissan responded

Rochelle Arnolie, we regret to hear that you had this experience with us. Please reach out to us at (832) 604-3495 so we may assist you in moving forward towards a resolution.

November 23, 2024

The dealership is very clean, the service staff is very friendly and knowledgeable. They take very good care of me and my car. They even offer the wash my car after the service. More

by Alex Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Baker, Shawn Kennedy, Marquess Smith, Stephanie O'Neal, Diane Ellis, Glenn Reifschneider, Damon Heim, Miguel Cantos, Amiee Govea, Yamet Medina
Report | Print
Dec 04, 2024 -

Baker Nissan responded

Hi Alex , thank you for taking the time to leave a review for us at Baker Nissan North. We're happy we could meet your expectations!

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