Baker Nissan

GREAT SALES REPS LOVED MY SALES REP , THE CUSOTMER RELATIONS MANAGER , AND MY FAST FINANCE MANAGER THE ENTIRE PURCHASE WAS RELAXED GREAT ENVIRONMENT HAD LUNCH CATERED LOVED MY SALES REP , THE CUSOTMER RELATIONS MANAGER , AND MY FAST FINANCE MANAGER THE ENTIRE PURCHASE WAS RELAXED GREAT ENVIRONMENT HAD LUNCH CATERED TO US ITS BY FAR THE BEST NISSAN DEALERSHIP More

Terrific customer service I took my Nissan Altima to get a couple of things done on it this past Thursday. I was assisted by my service advisor Kevin Jeon who gave me VIP serv I took my Nissan Altima to get a couple of things done on it this past Thursday. I was assisted by my service advisor Kevin Jeon who gave me VIP service as usual. Kevin was busy with a customer and told me kindly to wait inside. Then, he asked Shaun Hazely who is also my other service advisor to write to ticket for me. Shaun did a wonderful job assisting me as usual too in the meantime while Kevin got thru with his customer. At the end my car was ready and washed as promised, and Kevin was also nice to honor a 15% coupon for my service ticket. Kevin also came to get me to explain the work that had been done on my car and the cashier Marisa was also very nice. I am so happy to deal with Kevin since he will do anything to make me a happy customer and of course, I am so excited to drive my Nissan Altima all the time. More

Above and Beyond! I recently purchased my vehicle after Hurricane Harvey and was very apprehensive about making the wrong decision. I wasn't even on the search for a ca I recently purchased my vehicle after Hurricane Harvey and was very apprehensive about making the wrong decision. I wasn't even on the search for a car beforehand and didn't know what I was looking for. After going to 2 other dealerships, I stopped by Baker Nissan and had the best experience. All of my questions were answered and I was never pressured. I had an unfortunate event happen after I purchased the car and Baker Nissan took care of it immediately which cemented my thoughts that I made the right decision when buying this car. More

Terry was fantastic We originally went in to find a Rogue for our daughter. She felt the size of the car was too large after she saw it, so Terry went out of his way to d We originally went in to find a Rogue for our daughter. She felt the size of the car was too large after she saw it, so Terry went out of his way to direct us to an Altima, which she loved. He was so kind to walk us through the process and found the perfect car for her. He was thinking about the customer's needs and satisfied them without any pressure. If you need a car, ask for Terry Edwards. You won't be disappointed. We are very pleased with our experience. Laura Farrell. More

Awesome customer service I took my 2011 Nissan Versa in to get an oil change and inspection. As always I brought my car to Rogelio, very respectable person. He helped get my c I took my 2011 Nissan Versa in to get an oil change and inspection. As always I brought my car to Rogelio, very respectable person. He helped get my car in and out quickly. I always take my car to Rogelio because he always provides top notch service. More

Shawn Kenndy Let me first say that I have bought 6 new cars here and 1 used over the years. I am a sales person nightmare because I buy a car the way I want too, n Let me first say that I have bought 6 new cars here and 1 used over the years. I am a sales person nightmare because I buy a car the way I want too, not they way they want me too. Have always been happy. I recently bought a 2017 Nissian XD. when purchasing it there was a wheel issue that Randy Foust and Amanda took care of right away. I can not say enough about the following people I came in contact with. Iggy, Amanda , Randy Foust, Andy (service) and The finc man (Foust) The experience was great with these people. Then about 2 months later I went to buy my wife a Rouge. We were working with Iggy and Amanda (again great to work with) we finally settled on a Rouge that the wife would be happy with. This was a several day ordeal. Wife went back and forth on what she wanted. Which I was thankful for because it was her car. So on a Saturday we clean her trade and went to get the Rouge. Upon arriving at the dealship we found Iggy and negation started (Iggy and Amanda) so Iggy asked for the keys to my wife's car and had the appraiser take a look. (Trade in Altima 2015, 12000 miles, one heavy door ding) This is where the deal went south. Iggy came back to the table where my wife and I were and said 11k for the trade in because it had a bullet hole in the door. I said what, there not a bullet hole it was road debri from our great roads in Houston. I ask to speak with the appraiser and was told he did not speak to people. Amanda comes over and said she would get him. Now at this point several in the dealship heard him say this and people were talking about it and even went out to look. Yes I was aggravated to say the least. So at this point Shawn Kennedy enters the picture (appraiser) I ask him why he would make such a ridiculous coumment. He raised his voice and said that's what it was and I told him it was road debri and I told him again it was not in a load tone. (Iggy was close enough to hear this as well as my wife) Shawn stated it was a hole agin and I said let's go look at it. As we were walking out side door my wife decided to go sit out front. She Heard the following as well as Iggy and most in dealer ship. I was following Shawn out the door and was still asking him why he said it was a bullet hole he stopped and look at me and said in a loud voice I will quota "whip your xxx" we'll be the county boy I am I said get to whip $?&!!!!. He then said it was a hole in the door what diff did it make. I said you told the dealship. As well as it was not a hole. So I went in and talked to Amanda and Iggy. I ask what Bruce Baker sons name was. Chad if I remember right. I ask him if he was going to do any thing about the way Shawn Kennedy spoke to me and he ask me to leave. I asked if Mr. baker was there and he laughed at me. Which showed me he was not a mature manger, I have called to speak to Mr. Baker to no prevail. I would have bought the Rouge there after this happened if I would have received an apology from Shawn Kennedy. He must have had a bad Friday night. We did buy the Rouge a couple of days later from Fred Haas Nissian in Tomball. Again I would like to say Iggy, Amanda, Danny (service) always did above what you could expect. Shawn Kennedy and Chad Baker ( laughing) have to be the worst mangers I have ever seen. I have ran a sales group for 38 years this was totally uncalled for. I will also so I was pissed and did raise my voice, but I refuse to let any one make faults statement about anything in my life. I apologize to Iggy, Amanda , Danny in service. Because Danny had been helping me with a radio replacement and when this happened I told him I would not be doing biz with them. Louis Castillo is working with Fred Haas to have the radio installed there. ( radio was a factory defect this happen on all cars. Not a big deal) Wayne P.S we got 13k for the Altima at Fre Haas More

Review for Barry Thomas I was just in there on Tuesday August 22nd. The customer service rep that assisted me was Barry Thomas. He is such an awesome person that goes above b I was just in there on Tuesday August 22nd. The customer service rep that assisted me was Barry Thomas. He is such an awesome person that goes above beyond his duty to make sure that his customers are completwly saticfied before they leave. I only go to him every time I go in there and he is always right there willing to help in any way he can to make sure my service needa are met. Thank you Barry for being such a wonderful work and service rep. More

Amazing Work My family and I took our car to the Collision Center after we got in a car crash. The work they did on the car was amazing! You couldn't even tell it My family and I took our car to the Collision Center after we got in a car crash. The work they did on the car was amazing! You couldn't even tell it was in a crash! More