Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bachman Chevrolet
Louisville, KY
798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 798 reviews
June 17, 2023
Terrible experience with the dealership! I can't speak for the whole dealership; however, Doug Bowman was lousy and lies through his teeth the entire time. We looked at Bachman's 2005 Toyota I can't speak for the whole dealership; however, Doug Bowman was lousy and lies through his teeth the entire time. We looked at Bachman's 2005 Toyota Tacoma, which was 20,801 dollars out the door, and thought the truck was very nice. The only problem was that the truck isn't worth anywhere near 20k. The Kelly Blue Book shows the car to be worth at the maximum 15,533. So we tell Doug the most we could possible do is 18k out the door. He goes back to who knows where to get us the Blue Book values we asked for, and brings out a random paper showing why their car is fair. Later, he told us the Blue Book was 14,500. After this he lies to us about being able to do 18,000 out the door only today since his guy in the buying department wasn't at work today. He said he could sell it for that only if he isn't there otherwise he couldn't (xx). So we counter with 17,500. Doug says no. We leave. Later we decide to bite the bullet and offer the 18k out the door, and he said that the best he can do is 20k and that he never checked and got 18k approved. Very disappointed being lied to, and I would love to know where he kept going if he was never getting offers checked. My offer of 18k still stands, and I will happily remove the review if the dealership fixes Doug's mistakes. More
by jalenrobbins0430
Employees Worked With
Doug Bowman
June 07, 2023
Scheduling has taken a step backwards! Vehicle checkin was a bit slower, appeared to be a staffing issue. Service was great, they finished way early. Service Advisors were Friendly. Yes I Vehicle checkin was a bit slower, appeared to be a staffing issue. Service was great, they finished way early. Service Advisors were Friendly. Yes I will use them again More
by Flg8tor
Employees Worked With
Alan Leewe, Conrad Hernandez
May 26, 2023
I sold my car to Joe Warner. I was very apprehensive due to my prior multiple bad experiences at various dealerships. Joe was very helpful and I had my check in my hand within ha I was very apprehensive due to my prior multiple bad experiences at various dealerships. Joe was very helpful and I had my check in my hand within half an hour of me giving him the keys. He kept his word about what he quoted me. I was pleasantly surprised. Joe has my future business. I hope they can keep it up. I would highly recommend him without reservation. More
by ravigill
Employees Worked With
Joe Warner
May 11, 2023
Great service! When no one else could help me Bachman Chevrolet were honest and fixed my car in a day . The Best place in Louisville to take your car for service. T When no one else could help me Bachman Chevrolet were honest and fixed my car in a day . The Best place in Louisville to take your car for service. Thank you so much for your help! Will definitely be back for auto service. Took car in to other places and got sent away . Said they couldn't help me and they don't sale car parts for my car anymore. Was so happy that Bachman knows what to do and could help me fix my car. Just so glad that I got my repairs done there. Couldn't be happier. More
by allgeierj
Employees Worked With
Wayne Montgomery, Alan Leewe, Susan Whelan, David Holland
April 05, 2023
If you buy a vehicle from Bachman Chevrolet, you bought one from a dealership that the service department lacks customer service. Bob Alvey told me directly in front of my service rep that the reason I ha one from a dealership that the service department lacks customer service. Bob Alvey told me directly in front of my service rep that the reason I had trouble with my truck is because it was lifted. Keep in mind, I bought this 80K truck black widow package from them already modified because they claimed it would be cover under warranty. The A frame snapped shooting me 5 feet across the center line of the road at 15K miles and he wanted to be an a** to me and very rude in general. My monster went out, had me drive up to install and the guy who programs was not there to install. Oil change and tire rotation took 3 hours alone. They mailed parts to fix my truck to my house, not the service department so had to make another 100 mile round trip. Sales manager Creed Fowler was great, purchase was great, just don't buy from them if you want service until they fire some people who are running the department. Hope this helps, BUYER BEWARE More
by PCH qx80
Employees Worked With
Bob Alvey, Shane Diggs
March 02, 2023
I don't have a good experience to share about this company and inconvenience and lack of respect for my time due to purchasing a brand new 2022 chevy equinox from them April of 2022, and for my brand company and inconvenience and lack of respect for my time due to purchasing a brand new 2022 chevy equinox from them April of 2022, and for my brand new tire to have a plug in it, my windshield is cracked, my starter went out last month and my car is back again because it is struggling to start, white smoke is coming from the tailpipe and the check engine light is on!!! To make matters even worst, they are not accommodating me by providing me a rental to at least get to work!!! They give me an appointment time to have my vehicle looked at, and it's still sitting on the lot untouched!!! Purchasing a vehicle from Bachman has me without a vehicle and paying for Uber rides to get to work!!! I am highly upset with how I am being treated!!! 03/02 update from today. I received a call from Mr Creed about my reviews, I explained to him the situation about my car and he assured me that he has spoken with Mr. Alcorn and that they are working to provide me with a rental and that he would contact me later on today (03/01) I haven't heard back from him, that was at 10:32am yesterday. I did however get a text message from the service representative Conrad telling me that my car was ready and there were no issues with my car. Even though my car would not start up on 02/28 my birthday by the way, the check engine light was on and white smoke was coming from the tailpipe. I asked him, you mean to tell me nothing was wrong with my vehicle. He said no. And then I inquired about my windshield Conrad said oh GM determined that it was road hazard. So I said you mean to tell me that your saying something hit my windshield while I driving? He said yes. I told him, I figured you guys would say something like that, but ok. Then I confirmed again that he wanted me to come pick up my car. He said yes, then I sent him the status that my chevy app gave me with 5 warnings of something is wrong with my vehicle. Then I called for a ride to take me to pick up my non working vehicle so that I can have it checked out elsewhere. Then Conrad calls me back asking to keep my vehicle another day, still without providing me a rental, I said go ahead. Today 03/02 the time now is 3:30 I have been calling and texting Conrad for an update on my vehicle and still have not heard a word. I AM HIGHLY PISSED OFF WITH BACHMAN CHEVROLET!!! More
by Tee
Employees Worked With
Enes Herovic , Conrad Hernandez, Mark Alcorn, Creed Fowler, Steve Farmer
March 01, 2023
I don't have a good experience to share about this company and inconvenience and lack of respect for my time due to purchasing a brand new 2022 chevy equinox from them April of 2022, and for my brand company and inconvenience and lack of respect for my time due to purchasing a brand new 2022 chevy equinox from them April of 2022, and for my brand new tire to have a plug in it, my windshield is cracked, my starter went out last month and my car is back again because it is struggling to start, white smoke is coming from the tailpipe and the check engine light is on!!! To make matters even worst, they are not accommodating me by providing me a rental to at least get to work!!! They give me an appointment time to have my vehicle looked at, and it's still sitting on the lot untouched!!! Purchasing a vehicle from Bachman has me without a vehicle and paying for Uber rides to get to work!!! I am highly upset with how I am being treated!!! More
by Tee
Employees Worked With
Enes Herovic , Steve Farmer
