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Bachman Chevrolet

Louisville, KY

4.3
798 Reviews

9650 Bluegrass Parkway

Louisville, KY

40299

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Showing 798 reviews

December 17, 2024

Warning, Don’t use this dealership for service, They wouldn’t cover an engine issue under warranty even though truck was still covered by 5 year 100000 mile powertrain warranty. They wanted $500 to flas More

by Bobwalker9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Whelan
Dec 18, 2024 -

Bachman Chevrolet responded

Thank you for sharing. At Bachman Chevrolet, we uphold the highest standards in the automotive industry, aiming for 100% client satisfaction and holding ourselves accountable to our clients and our own standards. Regarding your situation, your vehicle's powertrain warranty is valid until June 13, 2025 or 100,083 miles, whichever comes first. The issues you reported during your visit, specifically the trailer lights and service engine light, were diagnosed by our professional and highly trained technician. Unfortunately, the identified problems and necessary repairs would only have been covered under your bumper-to-bumper warranty, which expired on June 13, 2023, or at 36,083 miles. We apologize for any misunderstanding. If you'd like to discuss further, please contact me at wmontgomery@bachmanautogroup.com. Wayne Montogomery, Service Manager @ Bachman Chevrolet.

November 11, 2024

DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler More

by Chasity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Montgomery, Susan Whelan, Tyler Collard, Tony Jeffries
Nov 22, 2024 -

Bachman Chevrolet responded

We sincerely apologize for the experience you had at our service center, and we understand your frustration. We take all feedback seriously and will address the matter accordingly. Please understand that your satisfaction is our top priority. If you'd like to discuss this further, please contact me at markalcorn@bachmanautogroup.com. Mark Alcorn, Service Director @ Bachman Chevrolet.

Dec 17, 2024 -

Chasity responded

Replied to Mark Alcorn, Service Director @ Bachman Chevrolet per his request via email and he never responded. It’s been three weeks. What a joke!

Dec 17, 2024 -

Chasity responded

Replied to Mark Alcorn, Service Director @ Bachman Chevrolet per his request via email and he never responded. It’s been three weeks. What a joke

September 15, 2024

The service was fast, really clean place. Make you always came back. The customer service exceptional! More

by alexeyfigueredoroque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan, Chris Thomerson
July 23, 2024

This service has the worst customer service. I will never go back and will not recommend this place to anyone else. My Blazer has been there for 6.5 hours since my 7:30 appt time (which is a jok More

by Deiadre831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Collard
Aug 01, 2024 -

Bachman Chevrolet responded

Thank you for leaving a review. I would like to hear more about your experience in hopes of using this as a training opportunity. Please reach out to me when you get the chance so we can discuss further. Thank you. Wayne Montgomery, Bachman Chevrolet Service Manager. wmontgomery@bachmanautogroup.com

Aug 04, 2024 -

Deiadre831 responded

Good morning Wayne. I was having an issue with my 2020 Chevy Blazer with the "shift to park" issue after it was put into park. We made an appt with the service department to have it looked at how much it would cost to fix. Tyler Collard was supposed to call me. I took it in at 7;30 am and even if the service department was full with other vehicles Tyler could have told me it could be up to so many hours. Then for an issue they have fixed on other vehicles they want to charge $185 for a diagnostic test, that does not roll over into the price of getting it fixed. So early afternoon my husband and I both tried calling Tyler and my husband even text the number Tyler gave us. No answer or return calls. So we had to drive out there at 3:30 to find out the status and they hadn't even looked at it and said there were two cars ahead of us. I think Tyler did in fact get calls because he told my husband he hasn't received any calls or texts but knew what vehicle he was there about when he hadn't even seen him that day. So we took the Blazer and left. Called another shop got in the next day the vehicle was fixed in 1.5 hours and it was less than the diagnostic cost was going to be at your dealership.

June 27, 2024

Scheduled work was done on time and amount quoted. I won't go anywhere else but Bachman. More

by kelly.pridemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Montgomery, Tony Remfry, Susan Whelan, Terry Thompson, David Holland, Conrad Hernandez, Shane Diggs, Mark Alcorn
April 21, 2024

Had problem with my battery. I drop off my car when the service was just closing. They wrote up the repair. They called my before noon and said my car was finished. I have u More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Remfry
Apr 22, 2024 -

Bachman Chevrolet responded

It sounds like you had a positive experience with our service, especially with the quick turnaround on your car's battery repair. We're glad we could get you back on the road promptly!

March 05, 2024

Harry Anthony was great. Easy to work with and very helpful. The dealership was ok but they were tough on my trade. Definitely undervalued my trade. They were 1500 to 3000 of More

by Benfan7777
Recommend Dealer
Yes
Employees Worked With
Lucas Henson, Bill Mattingly, Harry Anthony
Mar 05, 2024 -

Bachman Chevrolet responded

We're glad to hear that Harry provided you with excellent service! We strive to offer fair trade-in values based on market conditions and vehicle assessment. We appreciate your business and hope you enjoy your new truck.

February 28, 2024

My niece just got a car here and Harry Anthony was our salesman. He was great. Very helpful and informative. Highly recommend him. More

by superkorngrl78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Anthony
Mar 05, 2024 -

Bachman Chevrolet responded

We're delighted to hear that Harry Anthony provided excellent service to your niece! Thank you for recommending him and for choosing our dealership. We appreciate your feedback and hope to assist you or your family again in the future.

February 27, 2024

The salesmanlied to me several times. They had 2 of the same trucks on the lot but was not willing to get the 2nd one until I was going to leave. He laughed in my face. I asked for severa More

by jay.baker37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Heatherly
Feb 27, 2024 -

Bachman Chevrolet responded

Thank you for leaving a review. I am sorry to hear about your experience while shopping for a vehicle. I would like the opportunity to discuss it in more detail. Please reach out to me directly at 502-719-3833 or by email at billm@bachmanautogroup.com. Thank you again. Bill Mattingly, Bachman Chevrolet Sales Manager.

January 20, 2024

I had come across a particular Chevrolet Corvette that had peaked my interest from this dealership, online. Doug Bowman was assigned as my sales representative when I had inquired about it. He was courteo More

by LP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Bowman
Feb 08, 2024 -

Bachman Chevrolet responded

We're glad to hear that Doug provided such excellent service and made your purchasing experience seamless. It's great that you found the Corvette to be a valuable addition to your collection. Thanks for recommending Bachman Chevrolet and Doug Bowman!

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