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Bachman Chevrolet

Louisville, KY

4.4
802 Reviews

9650 Bluegrass Parkway

Louisville, KY

40299

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Showing 802 reviews

February 25, 2025

My daughter bought her first car from Bachman. The price was very reasonable for the mileage it had. Vinny was very personable and straightforward. He did a great job of informing us how we can ge More

by Brent and Nat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Castellano
Feb 26, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I'm glad you had a great experience with Vincent and our sales team; we are happy to help with your future vehicle needs! Sincerely, Creed Fowler - General Sales Manager

February 24, 2025

I really appreciate and thankful for Shane Diggs for being kind accurate efficient and professional . More

by Cinnyfilly61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Diggs
Feb 26, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I'm glad you had a great experience with Shane and our service team; we are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

January 29, 2025

Service department is fantastic. I purchased our 2015 Chevy Traverse new at Bachman. All service , oil changes, etc always done there. Perfect in every way. I now have over 141,000 m More

by Bill Schulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Remfry
Feb 12, 2025 -

Bachman Chevrolet responded

Bill, thank you for your 5-star review! I'm glad you had a wonderful experience with our team. We are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

January 25, 2025

The wait wasn’t long at all. Thanks for everything. I really appreciate everyone’s help in this matter. More

by lesshafftn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Diggs
Feb 12, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I'm glad you had a wonderful experience with our team. We are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

December 17, 2024

Warning, Don’t use this dealership for service, They wouldn’t cover an engine issue under warranty even though truck was still covered by 5 year 100000 mile powertrain warranty. They wanted $500 to flas More

by Bobwalker9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Whelan
Feb 11, 2025 -

Bachman Chevrolet responded

Thank you for sharing. At Bachman Chevrolet, we uphold the highest standards in the automotive industry, aiming for 100% client satisfaction and holding ourselves accountable to our clients and our own standards. Regarding your situation, your vehicle's powertrain warranty is valid until June 13, 2025 or 100,083 miles, whichever comes first. The issues you reported during your visit, specifically the trailer lights and service engine light, were diagnosed by our professional and highly trained technician. Unfortunately, the identified problems and necessary repairs would only have been covered under your bumper-to-bumper warranty, which expired on June 13, 2023, or at 36,083 miles. We apologize for any misunderstanding. If you'd like to discuss further, please contact me at wmontgomery@bachmanautogroup.com. Wayne Montgomery, Service Manager @ Bachman Chevrolet.

November 11, 2024

DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler More

by Chasity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Montgomery, Susan Whelan, Tyler Collard, Tony Jeffries
Nov 22, 2024 -

Bachman Chevrolet responded

We sincerely apologize for the experience you had at our service center, and we understand your frustration. We take all feedback seriously and will address the matter accordingly. Please understand that your satisfaction is our top priority. If you'd like to discuss this further, please contact me at markalcorn@bachmanautogroup.com. Mark Alcorn, Service Director @ Bachman Chevrolet.

Dec 17, 2024 -

Chasity responded

Replied to Mark Alcorn, Service Director @ Bachman Chevrolet per his request via email and he never responded. It’s been three weeks. What a joke!

Dec 17, 2024 -

Chasity responded

Replied to Mark Alcorn, Service Director @ Bachman Chevrolet per his request via email and he never responded. It’s been three weeks. What a joke

September 15, 2024

The service was fast, really clean place. Make you always came back. The customer service exceptional! More

by alexeyfigueredoroque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan, Chris Thomerson
Feb 12, 2025 -

Bachman Chevrolet responded

Thank you for your 5-star review! I'm glad you had a wonderful experience with our team. We are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

July 23, 2024

This service has the worst customer service. I will never go back and will not recommend this place to anyone else. My Blazer has been there for 6.5 hours since my 7:30 appt time (which is a jok More

by Deiadre831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Collard
Aug 01, 2024 -

Bachman Chevrolet responded

Thank you for leaving a review. I would like to hear more about your experience in hopes of using this as a training opportunity. Please reach out to me when you get the chance so we can discuss further. Thank you. Wayne Montgomery, Bachman Chevrolet Service Manager. wmontgomery@bachmanautogroup.com

Aug 04, 2024 -

Deiadre831 responded

Good morning Wayne. I was having an issue with my 2020 Chevy Blazer with the "shift to park" issue after it was put into park. We made an appt with the service department to have it looked at how much it would cost to fix. Tyler Collard was supposed to call me. I took it in at 7;30 am and even if the service department was full with other vehicles Tyler could have told me it could be up to so many hours. Then for an issue they have fixed on other vehicles they want to charge $185 for a diagnostic test, that does not roll over into the price of getting it fixed. So early afternoon my husband and I both tried calling Tyler and my husband even text the number Tyler gave us. No answer or return calls. So we had to drive out there at 3:30 to find out the status and they hadn't even looked at it and said there were two cars ahead of us. I think Tyler did in fact get calls because he told my husband he hasn't received any calls or texts but knew what vehicle he was there about when he hadn't even seen him that day. So we took the Blazer and left. Called another shop got in the next day the vehicle was fixed in 1.5 hours and it was less than the diagnostic cost was going to be at your dealership.

June 27, 2024

Scheduled work was done on time and amount quoted. I won't go anywhere else but Bachman. More

by kelly.pridemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Montgomery, Tony Remfry, Susan Whelan, Terry Thompson, David Holland, Conrad Hernandez, Shane Diggs, Mark Alcorn
Feb 12, 2025 -

Bachman Chevrolet responded

Kelly, thank you for your 5-star review! I'm glad you had a wonderful experience with our team. We are happy to help with your future vehicle needs! Sincerely, Mark Alcorn - Service Manager

April 21, 2024

Had problem with my battery. I drop off my car when the service was just closing. They wrote up the repair. They called my before noon and said my car was finished. I have u More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Remfry
Apr 22, 2024 -

Bachman Chevrolet responded

It sounds like you had a positive experience with our service, especially with the quick turnaround on your car's battery repair. We're glad we could get you back on the road promptly!

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