BMW of York

I worked with Todd Ross to replace my high mileage vehicle. I had purchased a number of vehicles from this dealership previously. In doing research on the vehicle I wanted, I visited another dealers vehicle. I had purchased a number of vehicles from this dealership previously. In doing research on the vehicle I wanted, I visited another dealership and learned some history about my current vehicle that had not been disclosed when I bought it from Apple. Because I used Apple over many years and also because I know Todd as being an honest man, I thought I would give the dealership another chance. I explained the situation and my very high level of dissatisfaction. Todd handled the situation professionally and did what it took to win my business back. Todd approached the situation in a way that promoted a feeling of confidence while avoiding being patronizing. It was an honest interaction where Todd took personal responsibility to make something right without casting negativity on the dealership or on any other individual. I purchase BMWs exclusively for the quality and value. Going to the dealership is no longer about price, it is all about service. Knowing that I will be dealing with honest indivuduals that provide great service is an expectation. Superior service can only be achieved when difficult situations are handled with the utmost integrity and professionalism. Todd was able to do this and retain a long-term and loyal customer. Many thanks to Todd for making the experience a great one. Tony D More

We would recommend apple bmw to anyone buying a car. The staff was great. Our salesman was the best we had buying a car. He made sure we knew everything about the car and he met every request we wanted !! staff was great. Our salesman was the best we had buying a car. He made sure we knew everything about the car and he met every request we wanted !! More

My dealer is nice and efficient while I have a request for service, car wash, or order accessories. He is friendly and helpful. I would recommend him totally. for service, car wash, or order accessories. He is friendly and helpful. I would recommend him totally. More

Hello frist im not good with computers plus i cant spell My wife and i injoyed Todd and the other reperseitives there no one even companed to much about the one hr test ride ha ha I told you i cant spel My wife and i injoyed Todd and the other reperseitives there no one even companed to much about the one hr test ride ha ha I told you i cant spell to good or tipe it was realy nice to take time on tell us everything we asked no matter what we asked also treated my wife and me like famly Sorry again about that it was Savilla fault tanks again for everthing More

Outstanding team of professionals. The service manager Derrick provides that extra touch and goes more that the extra mile to make sure I get completely satisfied. The man is truly outstanding and a lovin Derrick provides that extra touch and goes more that the extra mile to make sure I get completely satisfied. The man is truly outstanding and a loving kind gentle human sensitive human being. More

Joe went way beyond my expectations of service during my purchase. He even made himself available at 11pm to help get my car loaded for transport. This was by far the best experience I've ever had with pu purchase. He even made himself available at 11pm to help get my car loaded for transport. This was by far the best experience I've ever had with purchasing a vehicle. I would recommend Joe to anyone looking to purchase a new or used BMW. Thank you!! More

Even though I have purchased cars by myself before, this time was much more stressful. Taking on a new job and suddenly needing to purchase a used car with limited funds was definitely a challenge. Todd R time was much more stressful. Taking on a new job and suddenly needing to purchase a used car with limited funds was definitely a challenge. Todd Ross was exception in making my car purchasing endeavor so much easier and less painful. His kindness in answer my million and one questions and helping me through all the hurdles was especially appreciated. I would also like to add that everyone that I came in contact with at Apple BMW went out of their way to welcome me and help me in anyway possible. Thank you one and all! More

My experience working with Joe and his team was awesome! From the moment I walked into the dealership until I drove away with my beautiful new car I was treated with respect by very friendly, welcoming peop From the moment I walked into the dealership until I drove away with my beautiful new car I was treated with respect by very friendly, welcoming people. I would definitely recommend Joe to my friends and family who are interested in purchasing a new vehicle. Way to go Joe and Apple BMW, you made my experience a perfect one!! More

I had never bought a car at a dealership before and I realized that there was so much that I didn't know. Todd was very patient and understanding with me taking it one step at a time. A truly good experi realized that there was so much that I didn't know. Todd was very patient and understanding with me taking it one step at a time. A truly good experience for me! He was the best! More

Todd was very knowledgeable about the vehicle I purchased. He worked with me and was not pushy. My BMW is an absolute joy to ride. I am extremely happy with my purchase. purchased. He worked with me and was not pushy. My BMW is an absolute joy to ride. I am extremely happy with my purchase. More