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1,935 Reviews of BMW of Westlake - Service Center
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October 21, 2019
Great job! Had my car towed in for overheating, And they got the got the job done. in no time! Very professional and courteous. Thanks for your help!! Had my car towed in for overheating, And they got the got the job done. in no time! Very professional and courteous. Thanks for your help!! More
by Donna
Verified CustomerEmployees Worked With
Cassie Thadeus
October 20, 2019
Easy to schedule with good service Easy to schedule an appointment on line over the weekend according to my schedule. Friendly professional people, ready when promised. Professional and Easy to schedule an appointment on line over the weekend according to my schedule. Friendly professional people, ready when promised. Professional and courteous treatment from Christian Gufreda . Thank you BMW More
by NATEMANSOUR1
Employees Worked With
Christian Gufreda
October 18, 2019
Disappointed My wife took the car for oil change which took 2.5 hours and we been having a problem with USB outlet they replaced fuse couple of times before and no My wife took the car for oil change which took 2.5 hours and we been having a problem with USB outlet they replaced fuse couple of times before and now when the car run out of warranty they say USB outlet needs to be replaced and I need to pay for it. It was burning fusses all that time why didn’t get replaced when the problem started? More
by KAWABOGDAN
Employees Worked With
Cassie Thadeus
October 17, 2019
Service Great communication and service, took the time to explain issues and dropped off loaner car at my work so I didn’t have to go out of my way. Great communication and service, took the time to explain issues and dropped off loaner car at my work so I didn’t have to go out of my way. More
by DWADDELL1976
Employees Worked With
Cassie Thadeus
October 14, 2019
Service for new M4 Tom in parts and the whole service staff got a lot of things in for me on very short notice and have been incredibly accommodating. Tom in parts and the whole service staff got a lot of things in for me on very short notice and have been incredibly accommodating. More
by Radiohead79
October 07, 2019
They do a great job. I continue to have my BMW services here Because they do such a good job. I can count on Cassie to help and get me in promptly. I wish the sold new c I continue to have my BMW services here Because they do such a good job. I can count on Cassie to help and get me in promptly. I wish the sold new cars here like the days before the Westlake location. More
by raunkopp222
Employees Worked With
Cassie Thadeus
October 03, 2019
Another Great Experience This location does a great job with prompt communication and explanation of service details. I have been taking my vehicle there for two years, and I This location does a great job with prompt communication and explanation of service details. I have been taking my vehicle there for two years, and I would not take it anywhere else. More
by BELZG
Employees Worked With
Cassie Thadeus
October 03, 2019
Exquisite service I meant Cassie about a month ago and she has gone beyond the extra mile to help me with the services that I've needed. I would recommend hiring in the I meant Cassie about a month ago and she has gone beyond the extra mile to help me with the services that I've needed. I would recommend hiring in the BMW team 100%! More
by DUNCANC928
Employees Worked With
Cassie Thadeus
October 02, 2019
This is my first time working with your service department. Cassie was very helpful and friendly. I had new tires installed, balanced, and aligned on my X5. Very please with everything and I plan to continue br Cassie was very helpful and friendly. I had new tires installed, balanced, and aligned on my X5. Very please with everything and I plan to continue bringing my BMW to your store. More
by PAUL@BDSFN.COM
Employees Worked With
Cassie Thadeus
October 02, 2019
Service Excellent service, friendly staff work completed in a timely manner, kept informed of work status, car was clean and washed and dried when picked up Excellent service, friendly staff work completed in a timely manner, kept informed of work status, car was clean and washed and dried when picked up More
by johnk22
Employees Worked With
Christian Gufreda
