Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,944 Reviews of BMW of Westlake - Service Center
Sort by
May 21, 2020
Great customer service, extremely efficient and professional!! The valet service was awesome! Great communication. Christian was always available when I needed to ask him questions. Great team! professional!! The valet service was awesome! Great communication. Christian was always available when I needed to ask him questions. Great team! More
by LORIUHL474
Verified CustomerEmployees Worked With
Jacob, Cathy, Brandon are awesome., Christian Gufreda
May 20, 2020
Very satisfied Once again, Cassie and her team provided excellent service. We travelled from out of state to bring our X5 here for service based upon past experience Once again, Cassie and her team provided excellent service. We travelled from out of state to bring our X5 here for service based upon past experiences. More
by Brdhnt
Employees Worked With
Cassie Thadeus
May 19, 2020
Cassie was awesome Cassie at BMW in Middleburg was very courteous, friendly, and efficient. They picked up and took the car in right on time and completed the recall ser Cassie at BMW in Middleburg was very courteous, friendly, and efficient. They picked up and took the car in right on time and completed the recall service and oil change very quickly. More
by ALBERT.CALO
Employees Worked With
Cassie Thadeus
May 18, 2020
Allways a pleasurable experience. Christian at BMW in Middleburg was very courteous, friendly, and efficient. They took the car in right on time and completed the air bag replacement Christian at BMW in Middleburg was very courteous, friendly, and efficient. They took the car in right on time and completed the air bag replacement in short order. More
by DENNYH26
Employees Worked With
Christian Gufreda
May 14, 2020
Well done, great service and excellent communication with Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job More
by KOENINGERHARALD65
Employees Worked With
Cassie Thadeus, Greg Kasmer
May 13, 2020
I found Cassie, Service Advisor, Middleburg Hts, to be extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up an appointment up to the diagnosis and completion of the repair service. More
by rey.jimenez
Employees Worked With
Cassie Thadeus
May 11, 2020
Car Service The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. Howeve The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. However, the cashier was not in a very good mood, when I paid the bill. More
by WALTER.M.DUVAL
Employees Worked With
Cassie Thadeus
May 07, 2020
Valet Service That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever. Thanks More
by The Faulkners
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
May 02, 2020
Had a good relationship with this dealership until my last visit. Was told that I’m not a good enough customer. Don’t plan on going back again last visit. Was told that I’m not a good enough customer. Don’t plan on going back again More
by dejangagic1
