BMW of Westlake - Service Center

I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding More

Prompt service and very timely response to questions. Communication was outstanding. The issue we were experiencing involved working with another dealership and Brittaney facilitated the conversations. Communication was outstanding. The issue we were experiencing involved working with another dealership and Brittaney facilitated the conversations. More

As always outstanding service with a professional staff! Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area. Attentive to their customer needs and very informative and helpful with all my questions. Clean and well kept showroom and device area. More

Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, tha recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks.Came for a recall, polite, quick, thanks. More

Nate was great in getting my scheduled service completed. Prompt and courteous service. He also checked on a torn gasket for my passenger door to see if it was under warranty. It was and he ordered the pa Prompt and courteous service. He also checked on a torn gasket for my passenger door to see if it was under warranty. It was and he ordered the part. More

Absolutely excellent and very professional and prompt service! Great service and great sales departments. I keep using them and referring fellow bimmers fans to them. Highly recommended!! service! Great service and great sales departments. I keep using them and referring fellow bimmers fans to them. Highly recommended!! More

Great customer service BMW Westlake and thanks Brittaney for always being there to answer all my questions. I’m a returning customer for sure as customers seem to come first at this location! for always being there to answer all my questions. I’m a returning customer for sure as customers seem to come first at this location! More

Scheduled to fit my day, in and out quickly. New tire mounted, balanced and put on the car when I needed it so I could get back on the road mounted, balanced and put on the car when I needed it so I could get back on the road More

BMW of Westlake is a very service oriented dealership. Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is our service representative and she is outstanding. She is very knowledgeable, efficient, prepared and customer focused. It is in a large part why I have suggested to my friends to purchase their BMW's here, and they have. More

Quick and efficient; easy to schedule, done on time, easy to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. More