BMW of Westlake - Service Center

It’s my favorite store! They always get me taken care of right the first time! Cassie in service is an absolute rock Star and so is Steve the Manager. right the first time! Cassie in service is an absolute rock Star and so is Steve the Manager. More

The service dept at the Middleburg Heights location is top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team! top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team! More

Got an appointment for the day and time I wanted and the work was done quickly and professionally. As always, they checked the car for other issues work was done quickly and professionally. As always, they checked the car for other issues More

Cassie is amazing. She is so thorough and friendly. Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction More

Friendly, knowledgable, in and out in less than an hour for 3 items serviced on my 4 Series.... 1st time bringing car here, will be back for 3 items serviced on my 4 Series.... 1st time bringing car here, will be back More

I have been a customer for over 13 years. The staff in Middleburg Heights do an excellent job looking after my needs, both sales and service. Middleburg Heights do an excellent job looking after my needs, both sales and service. More

they had everything ready fir me when i got there and did the work as exoected and on time. they were all very friendly and nice. Always nice to take my car there as tbey always keep me infirmed on everyth the work as exoected and on time. they were all very friendly and nice. Always nice to take my car there as tbey always keep me infirmed on everything theybare doing. More

Service was great, easy to work with, Cassie was super easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now o easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now on. More

I have been a customer of the Middleburg Heights location for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. More

I had a flat tire on my M4 so i used the can that came with car to inflate the tire. I took it to the dealership to change the tire they told me that i shouldn’t have used the can because u can’t mix liqu with car to inflate the tire. I took it to the dealership to change the tire they told me that i shouldn’t have used the can because u can’t mix liquid with technology so they charged me an extra $150 to replace the sensor. I am lost and confused Help me out ... More