BMW of Westlake - Service Center

Very convenient! Returned my car to the office, which saved me a trip. Gave me a rental to use over the weekend because my car needed a piece replaced. saved me a trip. Gave me a rental to use over the weekend because my car needed a piece replaced. More

Majority of the customers and staff didn’t have Masks on It was strange they had mask signs up but even the staff didn’t follow It was strange they had mask signs up but even the staff didn’t follow More

Brittany in the service department was extremely professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious. professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious. More

Britney in customer service was fantastic. Getting a loaner car took no time a all and the entire service process was seamless. Thank you very much! loaner car took no time a all and the entire service process was seamless. Thank you very much! More

Brittany was very pleasant and knowledgeable. Great customer service! The loaner car was fantastic. They were very flexible to accommodate my schedule. No pressure to buy anything or have more servic customer service! The loaner car was fantastic. They were very flexible to accommodate my schedule. No pressure to buy anything or have more services performed More

Brittaney, John, Nate and Jim are the best service advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. advisors in the country. Service is always done professionally and timely. Would recommend to everyone I know. More

I rated the service area as excellent and the people there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been hand there are fine to work with. The work was done properly and in a timely manner. My issue was price, as I felt the work needed should have been handled when the vehicle was being certified in November of 2020. The work would not have been necessary just 5 months later! More

The dealership has been excellent in all ways. When I first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service a first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service and that also went well. I have zero complaints More

BMW of Westlake Service Department is the Best. Jim Strunk is a consistent professional at his job. Thank you for treating my car and I like the ultimate driving machine that I love! :) Strunk is a consistent professional at his job. Thank you for treating my car and I like the ultimate driving machine that I love! :) More

Have purchased 6 vehicles since 2007. Pleased with the whole process, from purchase to service. All star staff. Since moving the dealership to Westlake, it made more convenient for me. whole process, from purchase to service. All star staff. Since moving the dealership to Westlake, it made more convenient for me. More