BMW of Westlake - Service Center

They have nice people that work there. It is very nice to get free loaner cars. I just wish BMWs were not so expensive they have any work done on them. get free loaner cars. I just wish BMWs were not so expensive they have any work done on them. More

I found the staff extremely professional and trustworthy. A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau More

I had a very positive experience. I was greeted when I arrived at the scheduled time and introduced to the technician who would be handling the service on my car. Service was done efficiently and the car arrived at the scheduled time and introduced to the technician who would be handling the service on my car. Service was done efficiently and the carwash at the end was a nice touch. More

Christian, the service manager was very attentive. And took his time to explain some of the service needs of my BMW as I bought it used. took his time to explain some of the service needs of my BMW as I bought it used. More

Sales, Service Follow up and the entire experience. Always first class. Steve and his team are fantastic to work with. BMW of Middleburg.... :) Always exceed my expectations for service. Always first class. Steve and his team are fantastic to work with. BMW of Middleburg.... :) Always exceed my expectations for service. More

This was my first time with mr. Christian was friendly and knowledgeable and had my car back in a timely manner you have a new customer and knowledgeable and had my car back in a timely manner you have a new customer More

Cassie & the entire team were all Exceptional! From start to finish - they took care of getting my tire replaced in a prompt fashion! Thank You! to finish - they took care of getting my tire replaced in a prompt fashion! Thank You! More

I came in for an oil change and mentioned an SOS error message. I sat for 2 hours wondering what was going on. Nobody came to tell me anything. I finally went to the back to see what was happening. I w message. I sat for 2 hours wondering what was going on. Nobody came to tell me anything. I finally went to the back to see what was happening. I was told they were reprogramming the battery. I sat for another hour. No coffee. Three hours later someone brought me a warm water. I was extremely upset that I sat there for 3 hours. They joked about it which was even worse. Totally unacceptable. They need to learn how to communicate with the customer if it is going to be a 3 hour job before they start the work. I missed work because of it. I will not be back. I'll go anywhere else. Ruined my whole day. More

Very pleased with my first visit to this location. Service was great. Cassie was very pleasant and answered all of my questions. I will return and recommend to friends. Service was great. Cassie was very pleasant and answered all of my questions. I will return and recommend to friends. More

Cassie is the best.she has everything done and perfect. I am very happy with the service and the quality of work that they do I am very happy with the service and the quality of work that they do More