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1,984 Reviews of BMW of Westlake - Service Center
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May 11, 2021
Always fast, kind, and thorough professionals. They also make you feel like their home is your home. Never too busy for some good NEO banter. Would not go anywhere else! make you feel like their home is your home. Never too busy for some good NEO banter. Would not go anywhere else! More
by JD.SHANTI
Verified CustomerEmployees Worked With
I love the cashier. She is so fun and I love our little banter every time I see her. , Nate Lieb
May 10, 2021
The department was great! Jim kept communication with me and let me know what was going on throughout the whole process. I even had a loaner vehicle so I wasn’t without a car while mine was being serviced. and let me know what was going on throughout the whole process. I even had a loaner vehicle so I wasn’t without a car while mine was being serviced. Great experience! More
by devona_davis
Employees Worked With
Jim Strunk
May 09, 2021
Jim investigated our concerns and explained the need for repairs. We followed his recommendations, and although the repairs were expensive, the issue was resolved and the car is once again quiet. Jim drove repairs. We followed his recommendations, and although the repairs were expensive, the issue was resolved and the car is once again quiet. Jim drove the vehicle himself to ensure that the problem was resolved. More
by MSA4733
Employees Worked With
Jim Strunk
May 08, 2021
OUTSTANDING customer-service by the Service Department staff! The ladies who assisted me were friendly & professional--PLUS went out of their way to work me in ASAP. Many thanks! staff! The ladies who assisted me were friendly & professional--PLUS went out of their way to work me in ASAP. Many thanks! More
by ECRUZ8844
May 07, 2021
Had a service call and it was a good experience. Wdjepcp0o9 wpocjpdj pojkdmoe kjjdap[;en jdpoenas m a[end[' ajdfnm e a dnmpij e ja jpdjp3rj d japan Wdjepcp0o9 wpocjpdj pojkdmoe kjjdap[;en jdpoenas m a[end[' ajdfnm e a dnmpij e ja jpdjp3rj d japan More
by WDH.4747
Employees Worked With
Jim Strunk
May 06, 2021
Awesome and fast. Great service. Will be back when it need anything else for my cars. Everyone was wearing masks and the place was very clean and safe. need anything else for my cars. Everyone was wearing masks and the place was very clean and safe. More
by WHELPLEYCARL
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley
May 06, 2021
I really like the convenience of getting a rental car for every service. Cassie and Christian in the service department are always friendly and accommodating every service. Cassie and Christian in the service department are always friendly and accommodating More
by NELSONTUCK
Employees Worked With
Cassie Thadeus
May 06, 2021
Very helpful sales and service teams....have purchased multiple vehicles and only positive experiences. BMW Westlake’s location and personnel will keep me coming back. multiple vehicles and only positive experiences. BMW Westlake’s location and personnel will keep me coming back. More
by DAVID.DUNSTAN888
May 06, 2021
The staffs, especially John is excellent!He’s very The staffs, especially John is excellent! He’s very courteous and recognizes you by name and cars we own. Always a pleasant experience. Dealer is ver The staffs, especially John is excellent! He’s very courteous and recognizes you by name and cars we own. Always a pleasant experience. Dealer is very clean and everyone is very polite. More
by MMDJOHAN
Employees Worked With
