BMW of Westlake - Service Center

BMW Middleburg Heights is a excellent dealer ship. The service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nic service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nice matter. I guess that’s why I keep coming back. More

Cassie always great! Was disappointed to see certain gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting. gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting. More

Service staff always very professional and helpful in scheduling service and completing in a timely manner. Service representative very knowledgeable about vehicle and in keeping customer informed of s scheduling service and completing in a timely manner. Service representative very knowledgeable about vehicle and in keeping customer informed of status of completing routine maintenance or necessary repairs. More

Very disappointed and dissatisfied. It was my first time visiting the Middleburg Hts. location and positive it will be my last. Not the best customer service experience. visiting the Middleburg Hts. location and positive it will be my last. Not the best customer service experience. More

Great experience with the Middleburg facility, especially with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with. with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with. More

BMW Middleburg Heights knows how to communicate clearly, and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level of service. Kim Myers More

Great service, professional / customer driven attitude, with appropriate emphasis on safety. The response I got from this dealership was a GREAT improvement to that I received in Akron. with appropriate emphasis on safety. The response I got from this dealership was a GREAT improvement to that I received in Akron. More

Chris was pleasant and helpful in explaining what and how my car was being service as well as informing me of the need for front tires my car was being service as well as informing me of the need for front tires More

Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

Happy with the company, and very happy with the service people . I feel like I know every one there . Good company , great people and excellent service people . I feel like I know every one there . Good company , great people and excellent service More