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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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December 01, 2020

Had the best experience at BMW of Middleburg Hts. Staff was very nice and friendly. Cassie did really great job to fix my vehicle. Thank you ! More

by Alec
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Dec 01, 2020 -

BMW of Westlake responded

Alec, We are very happy to hear that Cassie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 01, 2020

Great experience. No problems with scheduling or logistics. A minor problem with the car was identified and rectified at no additional cost within a couple of days. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Dec 01, 2020 -

BMW of Westlake responded

It has been a pleasure serving you, Mike. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

November 26, 2020

I always get competent service at a fair price from BMW Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance More

by cedarhank
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Christian Gufreda
Nov 29, 2020 -

BMW of Westlake responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 24, 2020

They really take the time to lister to the situation. A complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in the More

by SFOSTER522620
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Christian Gufreda
Nov 24, 2020 -

BMW of Westlake responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake! We appreciate your business. Thank you, for this five-star review!

November 24, 2020

Much faster and less costly than I had anticipated Cassie was easy to work with. I most likely will return in the future. I would recommend you to others. More

by GRKFIN2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Nov 25, 2020 -

BMW of Westlake responded

Thank you for taking the time to share your thoughts on working with Cassie and our team. We're glad to hear we delivered such a great experience!

November 23, 2020

Overall great service. When I called to make my appointment, I had to call back b/c not all the services I requested were on the email. More

by RVUKOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Nov 23, 2020 -

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

November 20, 2020

Good service experience. Christian went up and above my expectations and was very thorough and friendly. Will definitely return next time due for service and maintenance. More

by SHAWNBMWPROGMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Nov 22, 2020 -

BMW of Westlake responded

Shawn, Thanks for sharing your thoughts about your recent experience working with Christian here at BMW of Westlake. We appreciate your business and hope to see you again soon!

November 18, 2020

Christian and Cassie were extremely helpful in resolving and ongoing issues with my BMW 540 brakes. They checked into a corrosion issue and were able to resolve. More

by SHALES8920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Christian Gufreda
Nov 18, 2020 -

BMW of Westlake responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christian and Cassie here at BMW of Westlake.

November 16, 2020

They are helpful and friendly. Clearly described all options without a hard sell. It is very easy to schedule. They did a good detail and cleanup. More

by PFANNIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Nov 16, 2020 -

BMW of Westlake responded

Thank you for your business and for this review. We're happy to hear Cassie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2020

I am dealing with bmw of Westlake in a professional manner on a personal level. Kept me updated tell they got the part and did the service according to my schedule More

by NATEMANSOUR1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Nov 16, 2020 -

BMW of Westlake responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

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