BMW of Westlake - Service Center

Great service! Easy scheduling and everything was done as promised. Great job of providing frequent updates. Would definitely return for service in the future. Thank you. as promised. Great job of providing frequent updates. Would definitely return for service in the future. Thank you. More

The waiting aria was not very comfortable but the staff The waiting aria was not very comfortable but the staff was very accommodating. Every one was very efficient and friendly. Was very impressed with t The waiting aria was not very comfortable but the staff was very accommodating. Every one was very efficient and friendly. Was very impressed with the quality of communication between your service department and my self. More

Five star experience with the service department. Jim Struck is courteous, knowledgeable, and efficient. The video of the inspection is a great idea. The communications level is best in class. Keep up th Struck is courteous, knowledgeable, and efficient. The video of the inspection is a great idea. The communications level is best in class. Keep up the good work. More

Jim Strunk in Service always takes such good care of me. He is efficient and very communicative and I appreciate him very much. He is always on top of the issues He is efficient and very communicative and I appreciate him very much. He is always on top of the issues More

Excellent team at BMW Westlake. Excellent service. Communication was great and the video review of my car was unexpected and awesome. thank you again for the help. Communication was great and the video review of my car was unexpected and awesome. thank you again for the help. More

A modern and clean service facility with helpful and knowledgeable service staff. My car was ready when promised. My car was washed, but would be nice to have the carpets swept too. knowledgeable service staff. My car was ready when promised. My car was washed, but would be nice to have the carpets swept too. More

They help me keep my “vintage” BMW Z4 in tip top condition. Reliable, friendly, and knowledgeable The service reminders/appointments help keep me on schedule. condition. Reliable, friendly, and knowledgeable The service reminders/appointments help keep me on schedule. More

John did a great job of getting my BMW 335d diesel serviced, arranging for my loaner, and keeping in touch by text. First rate service! serviced, arranging for my loaner, and keeping in touch by text. First rate service! More

Always fast, kind, and thorough professionals. They also make you feel like their home is your home. Never too busy for some good NEO banter. Would not go anywhere else! make you feel like their home is your home. Never too busy for some good NEO banter. Would not go anywhere else! More

The department was great! Jim kept communication with me and let me know what was going on throughout the whole process. I even had a loaner vehicle so I wasn’t without a car while mine was being serviced. and let me know what was going on throughout the whole process. I even had a loaner vehicle so I wasn’t without a car while mine was being serviced. Great experience! More