BMW of Westlake - Service Center

Efficient service. Friendly staff. In and out in a timely fashion. Great job. I would recommend their service to others seeking to get work done. fashion. Great job. I would recommend their service to others seeking to get work done. More

They are very unorganized and not reliable at all,... I was not satisfied and they try and cheat you out your money and warranty ,.... jus terrible was not satisfied and they try and cheat you out your money and warranty ,.... jus terrible More

Great service. I liked the way they showed me what work needed done. Cassie is great there. She is very knowledgeable, friendly and great to work with. needed done. Cassie is great there. She is very knowledgeable, friendly and great to work with. More

Another fantastic experience servicing my car at Middleburg Hts BMW. Christian was over the top friendly, generous and took excellent care of everything. Servicing crew top notch and also went above Middleburg Hts BMW. Christian was over the top friendly, generous and took excellent care of everything. Servicing crew top notch and also went above and beyond with their Covid response implementing safety measures. More

It’s 4:30 in the afternoon , i am driving on the highway and i realized that my dashboard is flickering and shifted, so i called BMW and i talked to Christian and i explained to him about the problem. He wo and i realized that my dashboard is flickering and shifted, so i called BMW and i talked to Christian and i explained to him about the problem. He would not let me dive the car and asked me to bring it right away. Because he cared , he had a loaner waiting for me, he took care of the problem. Thank you Christian More

I called for free valet service and was told I have to wait for 15 days. I can’t start my car without touching the key to the steering column every time. BMW dealer put a new battery in the key fob last w wait for 15 days. I can’t start my car without touching the key to the steering column every time. BMW dealer put a new battery in the key fob last week. I can’t lock the car, For past few weeks the car lights stay on for several hours unless the car is locked when parked in my garage. I am very unhappy. More

The staff was friendly and accommodating, and the repairs were done well. Expensive, but that's what you sign up for when you buy a BMW. were done well. Expensive, but that's what you sign up for when you buy a BMW. More

My 320i was in for service for an electrical issue. I would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional. More

Easy to make appointment at times convenient for me. They provide a loaner so I can go home while they work on my car. Always friendly and efficient. provide a loaner so I can go home while they work on my car. Always friendly and efficient. More

Cassie was excellent as was the service. I appreciate the updates and the rental car. I bring my car there for all the service and have never been disappointed. updates and the rental car. I bring my car there for all the service and have never been disappointed. More