BMW of Westlake - Service Center

Gods job finding source of oil leak. They put a dye in my x5 a couple of months back and got it last visit . Now I know. x5 a couple of months back and got it last visit . Now I know. More

Experience with the staff was phenomenal and I really appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blowe appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blower harness wiring. My cover for this area was behind the passenger seat but wasn't reinstalled. That would also have been appreciated. More

overall very helpful, patient, and friendly. not condescending when explaining what was wrong with my car and what was recommended I needed. they were also seemingly honest about wanting to do what condescending when explaining what was wrong with my car and what was recommended I needed. they were also seemingly honest about wanting to do what was best for me and my car and not take advantage. would absolutely go there again for any further issues. More

Very friendly staff work Is done on time. I love the text chat feature from the service staff I can easily communicate with out missing a call chat feature from the service staff I can easily communicate with out missing a call More

The service team does a fantastic job and always gets me through quickly. Love the updates and proactive outreach Cassi provides each time I need service with my vehicle. Thanks! through quickly. Love the updates and proactive outreach Cassi provides each time I need service with my vehicle. Thanks! More

This was a visit for 10,000 mile service on a new '21 X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1. X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1.) Car was detailed and cleaned completely except for the windows which were terrible. Worse than when I dropped off the car. They had to be re-done when I got home. 2.) Although there were no other customers, it took a good 10-15 minutes to retrieve my car. Not world class service here ( Cassie was not there). More

Customer service is very considerate keeps you informed of everything that’s going on very polite very courteous you know Exactly when someone will pick up your car you know exactly when they will drop it of everything that’s going on very polite very courteous you know Exactly when someone will pick up your car you know exactly when they will drop it off they keep you totally informed of every process. One of the best service group I’ve ever experienced More

Pre-sales inspection is not worth the money. Same quality inspection is free at most shops. Paid $150 and didn’t learn. Thing I didn’t already know. Would not do that again. quality inspection is free at most shops. Paid $150 and didn’t learn. Thing I didn’t already know. Would not do that again. More

Great service minus the price difference between bmw of Westlake and Cain BMW canton. Cain BMW have better competitive and lower service price compared to Westlake Westlake and Cain BMW canton. Cain BMW have better competitive and lower service price compared to Westlake More

Great! Professional and timely! I was extremely pleased. I arrivved on time and was given a loaner. Cassie was extremely helpful and she even threw out more salt at the doorway when I informed her how slip I arrivved on time and was given a loaner. Cassie was extremely helpful and she even threw out more salt at the doorway when I informed her how slippery it was. More