BMW of Westlake - Service Center

Everything was great. Took one hour which was promised. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. More

Always quick prompt an excellent service. Is it ABC News Jim will go out of his way to make sure that everything run smoothly when I take my car in for service. Jim will go out of his way to make sure that everything run smoothly when I take my car in for service. More

I had a great experience in the service department a few weeks ago. Nate was quick with helping me and got me into a courtesy vehicle I requested when I set up the appt. I never dread getting my car service weeks ago. Nate was quick with helping me and got me into a courtesy vehicle I requested when I set up the appt. I never dread getting my car serviced, as I once did in the past with other dealerships that weren’t BMW ! More

In general the service was handled well. In hindsight, I’m really surprised that I was required to do a general inspection on a certified BMW purchased in December. I’m really surprised that I was required to do a general inspection on a certified BMW purchased in December. More

Staff scheduled service expeditiously and all was done to my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. More

Brittany is so professional and absolutely was delightful to deal with her Kept me informed about the status of my i8 Will always want to deal with her to deal with her Kept me informed about the status of my i8 Will always want to deal with her More

I was greeted warmly. Communicated w frequently. Love the video walk around by the tech. And it just felt like a great service experience overall. video walk around by the tech. And it just felt like a great service experience overall. More

Professional interactions, accommodated scheduling request due to issue that required quick resolution. Provided multiple options for for choices including pricing and comments and perspectives on th request due to issue that required quick resolution. Provided multiple options for for choices including pricing and comments and perspectives on the different tire options. More

I love the atmosphere it us very welcoming. Brittany has always been a pleasure to work with. I strongly recommend this dealership for sales and service. always been a pleasure to work with. I strongly recommend this dealership for sales and service. More

Service was good, car has been fine ever since Nate kept me informed about the parts arrival schedule. Loaner was a new 2021 3 series. me informed about the parts arrival schedule. Loaner was a new 2021 3 series. More