BMW of Westlake - Service Center

The staff is professional and courteous. I’m impressed they remember people’s names. Well done all around. they remember people’s names. Well done all around. More

Service department is great !!! I will say I tried twice to purchase there and got no help, guy dismissed me, went in 2 times in a week. I told him exactly what I wanted, I had 50K and needed a green twice to purchase there and got no help, guy dismissed me, went in 2 times in a week. I told him exactly what I wanted, I had 50K and needed a green color for my company car allowance. He never called me so I went back in and he acted like he did not remember me and was to busy to talk. I ended up finding it on my own at a dealership in MI, They we’re wonderful and treated me very well!! I do love my X6 and did spend more than 50K. Being in sales my whole life, I was disappointed in how I was treated in the sales department at the Westlake BMW. More

The whole team is Efficient and knowledgeable. Would definitely recommend. definitely recommend. More

Everyone is so nice thank you for the fast service. I loved seeing that you guys did a quick vacuum of the car! And a quick interior detail! My only complaint with my entire visit is the spray cleaner yo loved seeing that you guys did a quick vacuum of the car! And a quick interior detail! My only complaint with my entire visit is the spray cleaner you guys used to detail interior. There was over spray from the cleaner all over my dash, radio and steering wheel. Little circles all over the interior,I had to wipe everything down when I got home. I came back week later to get parts installed and same thing happened lol Tell your guys to spray the rag then wipe, don't spray interior. Thank you! More

I dealt with Jim in service he was very helpful in my car came back very fast and clean. I like dealing with Jim, he is always very helpful came back very fast and clean. I like dealing with Jim, he is always very helpful More

Top notch customer care, problem with my vehicle was effectively diagnosed and scheduled for repair. effectively diagnosed and scheduled for repair. More

The staff is friendly, the car problems are accurately diagnosed and fixed, and I appreciate the car wash. diagnosed and fixed, and I appreciate the car wash. More

My car was repaired and picked it up when promised. It was vacuumed and washed better than any car wash. was vacuumed and washed better than any car wash. More

Excellent team or John, Nate, and brittney!! Always a top notch service team!!! notch service team!!! More

Appointment was made for service and brakes, yet only service was performed as they discovered they had to order the brakes. They could have known that before and called me to reschedule. Now I have to c service was performed as they discovered they had to order the brakes. They could have known that before and called me to reschedule. Now I have to come back again for the brakes. More