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1,975 Reviews of BMW of Westlake - Service Center
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July 09, 2021
All was first rate. Great staff. Nate was nice. So was Jim. The manager was very helpful also. Now I am just adding words to get to the 25 word minimum. : ) Jim. The manager was very helpful also. Now I am just adding words to get to the 25 word minimum. : ) More
by ABGLAW
Verified CustomerEmployees Worked With
Jim Strunk, Nate Lieb
July 09, 2021
Polite and extremely professional staff. Accommodating to individual client needs Staff provided timely updates on the findings. I would say overall exceptional service Thank you Nate individual client needs Staff provided timely updates on the findings. I would say overall exceptional service Thank you Nate More
by LHERHARDT
Employees Worked With
Cashier she was so professional and friendly , Nate Lieb
July 09, 2021
I have had no problems with the service since 2016. That is why I keep returning and buying my cars here. I am very happy. is why I keep returning and buying my cars here. I am very happy. More
by CHARLESSTOLLENWERK
Employees Worked With
Other Employees :
John Redden , Jim Strunk, Nate Lieb
July 08, 2021
A big thank you to Brittany and John for the last two services. They are outstanding members of Westlake BMW. They are also very welcoming when you arrive. services. They are outstanding members of Westlake BMW. They are also very welcoming when you arrive. More
by CDRAGONY
July 08, 2021
I had a scheduled 9:00 appointment that I personally made over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake pads were on back order and I had to get another name brand instead and those wouldn’t be delivered until 2:00 so j had to make 2 separate trips. No compensation for the inconvenience of my time and miles. Very disappointed since this was my first experience here. More
by VELEZ.DALLAS
July 08, 2021
Nate was very helpful in arranging our service appointment and making sure of everything that had to be done. Felt like he truely cared about us. appointment and making sure of everything that had to be done. Felt like he truely cared about us. More
by JCONDENI
Employees Worked With
Nate Lieb
July 07, 2021
Good service and the staff was really prompt about getting you in and out the door. I will recommend their services to friends and family. getting you in and out the door. I will recommend their services to friends and family. More
by WESCO1115
July 05, 2021
Great service team! Start to finish they are all about making sure service is completed in a timely and quality fashion. Coordinating a rental is also greatly valued. making sure service is completed in a timely and quality fashion. Coordinating a rental is also greatly valued. More
by #lovemynewX5
July 05, 2021
Great service reps and service work. John got me in the same day I called to get new tires plus alignment. Work was done efficiently. same day I called to get new tires plus alignment. Work was done efficiently. More
by AJ
July 04, 2021
Excellent customer service from Brittany.Service performed as promised. Video by technician covering car status and work to be completed was a welcome surprise. Good job! performed as promised. Video by technician covering car status and work to be completed was a welcome surprise. Good job! More
by DRCOLT
Employees Worked With
