BMW of Westlake - Service Center

The service department at BMW Westlake is great. Jim, Nate and John always take good care of my 435 Grand Coupe. I do recommend them. Nate and John always take good care of my 435 Grand Coupe. I do recommend them. More

Dealer said everything OK but on checking paperwork says needs 4 wheel alignment - not mentioned by dealer when confirming car ready and I just paid and left needs 4 wheel alignment - not mentioned by dealer when confirming car ready and I just paid and left More

I needed to return after I had a recall done due to a wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. wire that was not connected properly ( battery) This is unacceptable and I’m rather upset over the situation. More

They did a thorough review and let me know what was an immediate need and what could wait. Were also upfront on the timing question related to getting parts in. immediate need and what could wait. Were also upfront on the timing question related to getting parts in. More

The BMW of Westlake is where I take my 328ix 2015 to be serviced. They always manage to be able to fit me in for service whenever I need it done. Nate Lieb is very polite, pleasant and efficient along with serviced. They always manage to be able to fit me in for service whenever I need it done. Nate Lieb is very polite, pleasant and efficient along with the service technician. For as long as I have my BMW Here is where I will take for service. More

Everyone was very nice and helpful! I highly recommend this location to all friends and family! Thank you for the great service over the years! this location to all friends and family! Thank you for the great service over the years! More

I’m very happy with everything BMW has helped with thus far! Everyone is very nice and a joy to communicate with! I will highly recommend this location to all my friends! Thank you! far! Everyone is very nice and a joy to communicate with! I will highly recommend this location to all my friends! Thank you! More

Men's toilet broken. I don't know why I had to go to the parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've wa parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've walk the key over to the Service Dept. It took a couple of trys to get the key programmed but eventually we had success. I never received the estimate of other maintenance that was suggested by technician. I was very displeased with my visit to my local BMW. More

Very friendly and service was completed before estimated time frame. Also provided a loaner car while car was being serviced. Also appreciated a car wash to my car! time frame. Also provided a loaner car while car was being serviced. Also appreciated a car wash to my car! More

Nate,is very professional and knowledgeable when dealing with my issue when I came into the dealership. My issue was resolved in a very satisfactory manner. Would definitely recommend dealing with Nate and with my issue when I came into the dealership. My issue was resolved in a very satisfactory manner. Would definitely recommend dealing with Nate and the service department for all of your vehicle serviceable needs or issues. More