BMW of Westlake - Service Center

I waited one hour before they told me that they had no techs. And this is not my first bad experience. Not good business. Thanks techs. And this is not my first bad experience. Not good business. Thanks More

Service to flush brake fluid took 4 hours. Service John C provided no update, no explanation, no response to text request and offered no apology. C provided no update, no explanation, no response to text request and offered no apology. More

My car sparkles were changed and since then my car has not performed as it used to By the way it was an excellent performing car. IT WAS. not performed as it used to By the way it was an excellent performing car. IT WAS. More

Great Customer Service! Clean lobby and bathroom. Also very friendly and attentive staff, wait time accurate. I would definitely recommend this dealership for any vehicle needs. very friendly and attentive staff, wait time accurate. I would definitely recommend this dealership for any vehicle needs. More

Service my car here for past 3 years now... thank you Brittney, she always provides the best customer service, deserves the best employee of the year 5⭐ Brittney, she always provides the best customer service, deserves the best employee of the year 5⭐ More

This was my First time at this facility and was Very Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an as Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an asset to the service department. The technician who looked at my car was very thorough and diagnosed the problem quickly and ordered the parts I need. I don’t know his name but he was great. Would definitely recommend them to family and friends. More

Jim took great care of me on an out out of warranty item! My CPO warranty recently expired and that was taken into consideration on my charge. My CPO warranty recently expired and that was taken into consideration on my charge. More

Clean facility,Friendly and very helpful and curtius people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone people. Everything is always handled very professionally and very expediently . I would highly recommend this dealership to everyone More

Everyone was friendly and service was quick. A bit expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location More

Nate is a real asset to your dealership. He went beyond our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mound our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mounding strip which I had ordered from parts. Love BMW service and employees like Nate. More