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BMW of Westlake - Service Center

Westlake, OH

4.7
1,975 Reviews

1,975 Reviews of BMW of Westlake - Service Center

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August 03, 2021

Everyone who works here is so courteous and does a great job. Usually getting your car worked on is a pain but they make it tolerable. My car feels brand new when I pick it up. More

by Ssundercat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn’t catch their names but the two gentlemen who gave me a lift to and from Crocker were great!, Nate Lieb
Aug 03, 2021 -

BMW of Westlake responded

Thank you for taking the time to let us know about your positive experience with BMW of Westlake!

August 02, 2021

Worked with Jim and he was very accommodating and communication was excellent. Loaner was provided and very much appreciated! Nate was great at pickup too! More

by Gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
Aug 02, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about the service team at BMW of Westlake!

July 31, 2021

They always get us in fast for service, get the job done fast and are courteous and helpful. Even small issues are taken care of quickly. More

by TIM@TMSLAW.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

BMW of Westlake responded

Thanks for the great review!

July 31, 2021

Very friendly and fast service , location convenient and very clean , all sitting service writers very friendly and smiling at 8 AM , must like there positions More

by RAMRAM439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus
Jul 31, 2021 -

BMW of Westlake responded

Thanks for taking the time to let us know about your positive experience!

July 29, 2021

Great service from all involved. Fuel pump warranty much appreciated. Nate in service is a real asset..he went far and above the norm. All in all a great experience.the More

by gelucare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
Jul 29, 2021 -

BMW of Westlake responded

Thank you for the awesome review about Nate and BMW of Westlake!

July 28, 2021

Great service at BMW. Very quick turn around time. John and Brittaney were very nice and friendly. They messaged me every step of the way. Thanks. More

by MSANDHU0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

BMW of Westlake responded

Thanks for the fantastic review!

July 28, 2021

Always friendly and ready to provide good service. They are quick to provide a good solution to any issues and my cars are ready on time More

by ERic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
Jul 28, 2021 -

BMW of Westlake responded

Thanks for the amazing review about the team!

July 28, 2021

The dealership was very efficient clean and friendly. I don’t like this part making me add All of these words and again and again and again More

by SONHUDBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

BMW of Westlake responded

Thanks for the positive review!

July 28, 2021

Brittaney was an absolute pleasure to deal with , she was a great help during the process of service Updated me throughout on parts delay and eta More

by Jnachar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

July 28, 2021

Fantastic service. I thought I was royalty. They love the brand and respect the client. Only place for service. Thank you all for your service More

by MATT@WEBERCIVIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jul 28, 2021 -

BMW of Westlake responded

Thank you for this awesome review!

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