BMW of Westlake

My experience with Ganley BMW and its employees was excellent. Ken Delk and Mike Hall were friendly, informative and knowledgeable. I would definitely consider another car purchase from them. excellent. Ken Delk and Mike Hall were friendly, informative and knowledgeable. I would definitely consider another car purchase from them. More

Ken was excellent. And the deal was great. The employees took time to go over all the options of the car and explain everything in terms I could understand. took time to go over all the options of the car and explain everything in terms I could understand. More

This is my third vechile purchased from this Dealership. Everyone from the Sales Associate through Service has always given service up and beyond what I expected. They are a GREAT group and I highly recomm Everyone from the Sales Associate through Service has always given service up and beyond what I expected. They are a GREAT group and I highly recommend them. More

When I first approached the dealership, I had never owned this brand of vehicle and consequently had a lot of questions in regards to well it handled the roads in the winter time. They never appeared frustra this brand of vehicle and consequently had a lot of questions in regards to well it handled the roads in the winter time. They never appeared frustrated with my endless stream of queries, nor when I brought family members to also look at the vehicle with me on the day of purchase. I really appreciated not only the time they took to thoroughly review every detail I had considered to be vital, but to not hover while I contemplated my decision. To me, that phenomenal customer service shows they are only after your highest level of customer satisfaction, not making their monthly quota. More

Mr. Delk provided me with all the knowledge necessary in leasing my new vehicle. He was attentive to what I wanted in a vehicle and helped me find the exact car I was looking for. leasing my new vehicle. He was attentive to what I wanted in a vehicle and helped me find the exact car I was looking for. More

Very professional and easy to deal with. I felt like a valued customer. After researching my vehicle independently, I feel that the price I paid was very reasonable. valued customer. After researching my vehicle independently, I feel that the price I paid was very reasonable. More

Service and attention to detail was excellence. Ken Delk was very timely and responsive throughout the process. The whole team, service, finance and sales worked together well in delivering my car. A great was very timely and responsive throughout the process. The whole team, service, finance and sales worked together well in delivering my car. A great team! More

My experience with Ganley BMW was fabulous. I bought a used vehicle sight unkseen and relied solely on the carfax & description by the sales Manager, Fred Palmer. It was exactly as described. I am very p used vehicle sight unkseen and relied solely on the carfax & description by the sales Manager, Fred Palmer. It was exactly as described. I am very pleased with the vehicle, service, price, and friendliness of everyone in involved. They even picked me up at the airport, had the car fully detailed with a full tank of gas for my ride home. It couldn't have been a more pleasant experience. More

Let me start by saying that I like this brand and have had a few BMWs over the years. My friends and colleagues would probably refer to me as detail-oriented, picky or maybe a pain to deal with. Lease had a few BMWs over the years. My friends and colleagues would probably refer to me as detail-oriented, picky or maybe a pain to deal with. Lease was up on my coupe and I wanted to try something a little different. I just missed a good deal on a relatively scarce convertible (by less than an hour or so). Even with the extra work involved, Brooks and Frank found several comparable cars, let me pick which one I wanted and got the car to the dealership in time to qualify for the special leasing that BMW had to offer. Heroic efforts by all. Fred was very fair on my trades. In general, Frank has had a noticeable positive impact on the dealer's customer-facing attitude and approach in a very short period. Fred is always great to work with. Brooks is a very professional and has a lot of knowledge about the vehicles. He's a great listener as well. More

This is my third vehicle from Ganley BMW having worked with Client Advisor, Ken Delk from the start. Ken is certainly knowledgeable about the brand, but my experience goes beyond that. Sometimes the smal with Client Advisor, Ken Delk from the start. Ken is certainly knowledgeable about the brand, but my experience goes beyond that. Sometimes the smallest details carry the most weight; as having a window decal with significant sentimental value transferred to my new car without my asking...thanks for that Ken! Further, I had a specific color and interior in mind, and though it took some doing, Ken was able to locate the vehicle in another state and had it delivered as promised. In working with Finance Manager, Mike Hall for the first time, I found him to be both professional and courteous. He advised me of the "add-on" protection options available but was never pushy, which made for an overall good experience. There are many dealerships with whom I could do business. For me, customer service is an important factor in the process. All things considered, as long as I drive the BMW brand and Ken is a part of the team, I will definitely be a Ganley client. A. Johnson More