BMW of Westlake

I had a very good all experience which is why I went back a second time to get my new 335Six from Ken Delk. Ken did a nice job this time as well. a second time to get my new 335Six from Ken Delk. Ken did a nice job this time as well. More

Ken is attentive, thoughtful, professional, and direct. He knows his product well, takes time to help with research, and is ethical. Works hard to find the right car for the buyer and will work off hours t He knows his product well, takes time to help with research, and is ethical. Works hard to find the right car for the buyer and will work off hours to be responsive. More

This was my best experience of buying a car. Dirk was professional, polite, knowlegeable and eager to help without any pressure. Price could have been little better. I would recommend Ganley and Dirk to professional, polite, knowlegeable and eager to help without any pressure. Price could have been little better. I would recommend Ganley and Dirk to my family and friends without any reservation. I know my next car is coming from Ganley too. More

I am a retired executive vice president of a large commercial bank and as a result I understand the absolute importance of quality personnel in a service business . when one buys a car , you know you commercial bank and as a result I understand the absolute importance of quality personnel in a service business . when one buys a car , you know you could find that car at many different stores but usually return to the dealer where you have had a good experience with the people at that dealership ; that is why I continue to return to Ganley - professionals like Jerry Mancini in sales , Mike Hall in finance , Mike Lepre and Jim Strunk in service . Recently Jerry Mancini worked with me to purchase a Certified 650i coupe and made my experience pleasant , efficient and fun ; Jerry's style is very calm , helpful and effective . He is a good listener and has a real interest in helping people as he did with me . I highly recommend Ganley BMW and know you will have a great experience too . Doug Foxx More

My husband and I had a great experience at Ganley BMW. Ken is a polite and attentive person who took the time to understand and meet our needs. These traits along with professionalism set him apart as a Ken is a polite and attentive person who took the time to understand and meet our needs. These traits along with professionalism set him apart as a salesman. I would not hesitate to recommend Ganley BMW or Ken Delk to family and friends in purchase of a BMW. More

My husband and I walked into the dealership looking for a BMW X5 in a particular color and with a few required features. Frank and Dirk were able to search through vehicles that were coming up for a dealer BMW X5 in a particular color and with a few required features. Frank and Dirk were able to search through vehicles that were coming up for a dealer auction and find one that met our requirements. They also worked with us to ensure the price fit what we expected and brought in the car that we desired. We are very happy with the service we received by both Frank and Dirk. They made us feel liked they cared and that we were very important to them. More

Dealing with Ken in my latest BMW purchased was a pleasure! He is both efficient and professional and pays attention to the small details, which separates an average buying experience from a great o pleasure! He is both efficient and professional and pays attention to the small details, which separates an average buying experience from a great one. No pressure, easy-going and very customer focused, Ken will be my first contact in the future as I continue to purchase BMW vehicles. I was a previous customer of Ganley BMW, however went to another dealership for my last two BMW's due to issues with the "old" sales group. I am back as a customer and look forward to working together in the future. Ken and the rest of the management team have earned by business back for Ganley BMW! More

I intially went in to get my car serviced. So as I was waiting I took the time to walk around the lot. Suprisingly no one came up to me to see if I had any questions until I crossed Kenneth Delk's path. H waiting I took the time to walk around the lot. Suprisingly no one came up to me to see if I had any questions until I crossed Kenneth Delk's path. He was very professional and personable. He is an excellent salesperson and I would highly recommend him to my friends and family. I also dealth with Mike Hall, the finance manager. He was also very professional and took his time to explain every detail to me. I walked out of there with the car I had wanted for a very long time. Thank you Kenneth and Mike!! More

The sales experience was relaxed and easy. The sales rep came in lower initially than I expected and we negotiated from there. Love the new car! Sales rep was very responsive to emails and calls and answere came in lower initially than I expected and we negotiated from there. Love the new car! Sales rep was very responsive to emails and calls and answered all my questions during the wait. Very satisfied. More

My first experience with Ganley BMW was outstanding. Both the GM and sales associate were very personably, helpful and transparent. We traveled 60 miles to do business with them and the trip was well worth the GM and sales associate were very personably, helpful and transparent. We traveled 60 miles to do business with them and the trip was well worth it... we received a very fair value for our trade as well as the new vehicle. More